Important Update on Legacy Reporting and Analytics with Australia Release

[Dan_Kane]

Subject: Important Update on Legacy Reporting and Analytics with Australia Release

Dear Valued Customers,

We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your reporting and analytics instances.

Overview: There has been some confusion about the status of customer instances following the upgrade to the Australia release. Specifically, there are concerns that customers might lose access to their dashboards and reports from the legacy reporting system. This system is also known by other names such as Core UI reporting, Responsive Canvas dashboards, or simply the old dashboards. For the purpose of this communication, we will refer to it as "legacy" reporting and analytics.

UPDATE (March 2026): In March 2025, we announced that the ability to create new Core UI content (dashboards and reports) would be discontinued beginning with the Australia release. Based on customer feedback requesting additional transition time, we have extended this timeline — new Core UI content creation will remain available through the end of 2027, regardless of release family.

Key Points:

• No Mandatory Migration: There is no mandatory migration required at any time. However, support for legacy Performance Analytics (PA) content will end with the Australia upgrade.
• UPDATE on New Content Creation: As of March 2026, legacy customers WILL be able to create new content using Core UI tools through the end of 2027.
• Legacy dashboards and reports will remain available for use indefinitely. To clarify, as of March 2026:
  • USAGE of core UI content remains available indefinitely
  • NEW Core UI content creation ends at the end of 2027
• Removed requirement for "All or nothing" migration.
• There is no impact for customers who onboarded with ServiceNow on the Xanadu or later family release. Platform Analytics experience is the default reporting and analytics environment for net new instances as of Xanadu.

Identifying Legacy Systems: If you are unsure whether you are using the legacy system, please refer to the following visual indicators:

Report Editing Screen:

Legacy	Platform Analytics experience

Dashboards:

Legacy	Platform Analytics experience

"All or nothing" migrations:

Prior to the Zurich release, customers needed to Activate the new environment in order to get the full Platform Analytics experience.

• All content is available in the Platfor

Frequently Asked Questions (FAQs):

1. What will happen to my legacy reports and dashboards when we upgrade to Australia?
• Answer: Nothing will happen to your legacy reports and dashboards. You may continue to run and view them as long as you wish.
• NOTE: Starting with Australia, legacy content will be accessible and integrated within the Platform Analytics UI. For example, you will see legacy dashboards in the same page as Platform Analytics dashboards.
2. What if I encounter issues with my legacy dashboard or report after upgrading to Australia?
• Answer: If you experience crashes, unknown errors, or other problems with your legacy dashboards or reports, the resolution will be to migrate or recreate the content in the Platform Analytics experience. We will no longer support legacy dashboards and reporting, except for critical security issues, once you upgrade to Australia or later.
3. Can I still update or modify my existing legacy content post-Australia upgrade?
• Answer: Yes, you can update or modify your existing legacy content. However, you will not be able to create new content using the legacy system.
4. Can I rollback a migration to the legacy versions?
   • Yes
5. Are there any licensing or entitlement changes when I use PAe?
   • Answer: No. You remain entitled to use any capability you were entitled to use in the legacy system. There are new capabilities, such as AI-driven capabilities, that may require additional licensing. 

We hope this clarifies any concerns you may have regarding the Australia release. If you have any further questions or need assistance, please do not hesitate to contact our support team.

Thank you for your continued support.

The official communication message sent in March 2025 is attached.

[sergiofeito]

I understand.

the idea was to migrate before Australia to avoid encountering thousands of unsupported dashboards and reports.

thank you!

[ConnieY]

Hi! I have a customer asking if there is a conversion available for a legacy report that does not live on a dashboard in Australia? Will that legacy report also be accessible in the new release?

[martapenzo]

Hi @ConnieM, this is available as part of Zurich. They can navigate to sys_report list and use the UI List action to migrate the Core UI report to a saved data visualization: https://www.servicenow.com/docs/r/now-intelligence/data-migration-perform-partial-core-ui-reports.ht...

[kbkrabbenhoft]

Wonderful communication here. 
Have you had many discussions around adoption of the new PA? Users in my company seem less than thrilled with the new look and feel. Not all the data from their dashboards converted properly. 

They are manually re-creating the pieces missed. 

[Dan_Kane]

@kbkrabbenhoft if you haven't already, take a look at Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026) blog to help understand what are known issues and how we suggest handling them. It is very common to recreate content in PAe when the migration did not suffice. Most content should migrate well, but there are definitely scenarios where widgets have migrated poorly. We continue working to minimize those.

Also, we have extended the ability to continue creating new content on the legacy dashboards and reports through the end of 2027. That should allow for a smoother transition for your users.