During the Performance Analytics and Reporting Office Hours on November 20th, we covered a quick introduction into how to leverage hierarchies in Performance Analytics.
By leveraging the Breakdown Matrix, Breakdown Relations, and Breakdown Rollup Scripts, we can provide insight and context to the data we capture in Performance Analytics. It is important to understand how these features complement each other and which use cases they are the best fit for.
Here is the recording of the presentation (starts at about 2:30 and lasts about 20 minutes before Q&A):
Here are some links that were sent out as part of the Q&A section:
- Submit your feature requests via the Idea Portal - https://community.servicenow.com/community?id=ideas_list&sysparm_module_id=enhancement_requests
- Training and Help - https://community.servicenow.com/community?id=community_article&sys_id=44c3a3ecdbf43f84d82ffb2439961...
- Recommended Blogs and Articles
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- Advanced Query Techniques (including scripted filters) - https://community.servicenow.com/community?id=community_blog&sys_id=bd0eaa2ddbd0dbc01dcaf3231f96199e
- Documentation
The presentation is attached for your reference. See you at a future Performance Analytics and Reporting Office Hours session. We run the sessions every other Wednesday at 9 am Pacific, Noon Eastern, 6 pm Central European time.
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