During the Performance Analytics Academy session on February 12th, we covered some techniques to leverage the Now Platform to conquer challenging reports.
Our focus was on how to leverage application development as part of building analytics. It is important to not box yourself into one feature of the Now Platform when you have all of them at your disposal.
If your management team requires data to be structured in a specific way on reports, why wouldn’t you expose that structure within the operational system? Adding a "Reporting Field" will allow us to use that not only in reporting but also allow us to easily use that field in:
- Performance Analytics
- Reporting
- Interactive Filters
- Business Rules
- SLA Conditions
- UI Policies (to customize the record form based on this)
- Workflows
- Machine Learning
- Everything else the Now Platform can do
We covered three common use cases that require configuration of the platform to simplify reporting.
Here is the recording of the presentation:
Here are some links that were sent out as part of the Q&A section:
- Documentation
- Training
-
- ServiceNow Fundamentals (Instructor Led) - https://nowlearning.service-now.com/lxp?id=overview&sys_id=e4383a8cdb5eff40de3cdb85ca96190e&type=cou...
- ServiceNow Fundamentals (Self-Paced) - https://nowlearning.service-now.com/lxp?id=overview&sys_id=6b78901c1b748050b1c7fe631a4bcb73&type=pat...
- Blogs
-
- It's Just a "Reporting" Field... - https://community.servicenow.com/community?id=community_blog&sys_id=2f99990fdbee5b00fece0b55ca9619fb
- Conquer Challenging Reports by Leveraging the Now Platform - Reporting on the Latest Status - https://community.servicenow.com/community?id=community_blog&sys_id=37c045cadbcf409023f4a345ca961921
The presentation is attached for your reference.
Click here for previous Performance Analytics Academy sessions.
