Click on the topic for a quick recap, including recording the session and your reference presentation. You can check out all of our previously recorded Platform Analytics Academy sessions via this YouTube playlist. Enjoy!
2020 - Platform Analytics Academy Sessions
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Dec 16, 2020 - Leveraging Performance Analytics Formulas Performance Analytics gives the ability to perform advanced mathematical equations against Indicators in Formula Indicators. |
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Dec 2, 2020 - Burst Reporting - Leveraging Workflows in Analytics I need to send a report of active incidents to all the managers that have them ...but not to those who don’t have any incidents ...and only send them their incidents, not everyone’s. |
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Nov 18, 2020 - Targeting Process Issues with Spotlight Performance Analytics gives the ability to identify weighted criteria to identify Incident, Request, Change, and Problem records via Spotlight. |
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Nov 4, 2020 - Intro into Leveraging Analytics into your Workflows With ServiceNow, we can use Performance Analytics to drive more efficient, faster, and better outcomes while the work is being done. |
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Oct 21, 2020 - Data Collection Best Practices Is it your job to create or maintain Data Collection Jobs for Performance Analytics? If so, you will want to check out this Academy session to better understand Data Collection and Best Practices around it. |
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Oct 7, 2020 - Introduction into Predictive Intelligence Predictive Intelligence enables you to leverage in-platform machine learning to empower features and capabilities across ServiceNow applications to provide a better work experience. |
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Sept 23, 2020 - Simplifying Reporting on Surveys If you have been asked to simplify or normalize Survey/Assessment data in ServiceNow, this Academy gives you some great sources and demos to make this happen in your ServiceNow Instance. |
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Sept 9, 2020 - New Now Intelligence Content Pack for Paris The ServiceNow Paris 2020 Release contains tons of amazing enhancements and new features for Performance Analytics & Reporting. |
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Aug 26, 2020 - De-Scripting Performance Analytics - Strategies to reduce usage of Performance Analytics Scripts Reducing Scripts in Performance Analytics is something that everyone should try as hard as possible to make happen. Although not every situation will allow for a Script to be removed, looking for an alternate solution, should be paramount. |
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Aug 12, 2020 - Intro to CMDB Query Builder with Reporting There are many cases when accessing data in the CMDB may be difficult through traditional reporting. With the CMDB Query Builder, we can have that data at our fingertips and build the Reporting that we need for many Use Cases. |
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July 23, 2020 - Reporting from Multiple Tables What is a Related List Condition and when do I use them compared to a Database View??? When do I use a Database View instead of just Dot-Walking??? We discuss the differences between these techniques and how to choose which to use in different cases. |
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July 15, 2020 - Understanding SLA and Breakdown Metrics Service Level Management SLA Metrics can help you answer typical questions that your business peers or leaders might ask, but how do I get started? If SLA's are a vital component to your Organization and you need some Metrics around them, this is the Academy is for you. |
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July 01, 2020 - ATF on Custom Filters Automated Testing of Dashboards sounds great, but how do I get started? With ServiceNow, ATF (Automated Testing Framework) you can test your dashboards and everything that makes up the dashboard. |
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June 17, 2020 - Performance Analytics & Reporting on Mobile Dashboards Do you need Performance Analytics or Reporting on Mobile, do you want to create mobile reporting for your Organization? This is the Performance Analytics Academy for you. Take some time to watch this Academy session and get rolling with Performance Analytics & Reporting on Mobile. |
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June 3, 2020 - Analytics, Reporting, and Dashboard development done right!? Quickly catch up on the why, what, and how of ServiceNow dashboard development and in DTAP (Development, Test, Acceptance, Production) instances. |
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Apr 22, 2020 - Dynamic Filter Options During this Performance Analytics Academy session, we looked at how to leverage Dynamic Filter Options to improve our users' experience. |
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Apr 08, 2020 - Review Diagnostics & New Logging During the Performance Analytics Academy session on April 8th, we covered Performance Analytics diagnostics and improved logging during data collection. |
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Mar 25, 2020 - Personalized Performance Analytics Visuals During the Performance Analytics Academy on March 25th, we took a look at how, with Orlando, we can configure Personalized Performance Analytics Visuals. |
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Mar 11, 2020 - Orlando Content Packs During the Performance Analytics Academy session on March 11th, we covered how you can find updated and new out-of-the-box analytics and reporting solutions in our documentation site, we provided an overview of Orlando’s new and updated content and demoed the Advanced Work Assignment Operations dashboard. [Full presentation attached below.] |
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Feb 26, 2020 - Governance in Performance Analytics & Dashboards In this Performance Analytics Academy session we discuss governance around, what happens as teams and individuals want their own dashboards, who should create dashboards, in which instance should analytics content be created and maintained, and what roles are needed for good practice dashboard program. |
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Feb 12, 2020 - Conquering Challenging Reports During the Performance Analytics Academy on February 12th, we covered some techniques to leverage the Now Platform to conquer challenging reports. Our focus was on how to leverage application development as part of building analytics. It is important to not box yourself into one feature of the Now Platform when you have all of them at your disposal. |
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Jan 29, 2020 - Reporting on Catalog Variables During the Performance Analytics Academy session on January 29th, we covered some simple methods on Reporting on Catalog Variables. We showed how you can dot-walk to Variables and also how to create Database Views to connect to Catalog Variable data. |
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Jan 15, 2020 - Reporting Best Practices During the Performance Analytics Academy session on January 15th, we covered a list of Reporting Best Practices. In the session, we reviewed some of the best practices for reporting. A very important note is that these are not just technical best practices but instead start with how to approach building reports and the team you need to do it. Good analytics start with good requirements and a thorough understanding of those requirements. |
Prior Platform Analytics Academy Sessions by Year
Click on the year below for all Platform Analytics Academy sessions held that year.
2025 | 2024 | 2023 | 2022 | 2021 | 2020 | 2019
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