Platform Analytics Academy - April 19th, 2023 - Metric Indicators in Platform Analytics Workspace

[Thomas_Davis]

In this Platform Analytics Academy session, we took a look at using Merics in Indicators and then displaying the result in Platform Analytics Workspace. Are you familiar with Metrics? Have you used the OOTB Metrics available? Need to use them in Platform Analytics Workspace? If you said yes to any of these questions or are just curious about Metrics, then you will want to watch this Platform Analytics Academy session.

Useful Links

Create a metric

Metric instance

Active a plugin

Define a metric

Database view creation

Service Level Management
OOTB Incident SLA Management Performance Analytics Solutions

Indicator sources
Scripting in Performance Analytics
Create an automated indicator

Create a Formula Indicator
Create a breakdown mapping on a breakdown record
Create or schedule a data collection job

Understanding SLA and Breakdown Metrics

Creating Incident First Reply Time Metrics

Indicators on Metrics

Click here for previous Platform Analytics Academy sessions.