Platform Analytics Academy - Future & Prior Sessions

[Thomas_Davis]

Click on the topic for a quick recap, including recording the session and your reference presentation. This YouTube playlist includes all of our previously recorded Platform Analytics Academy sessions. Enjoy!

Future Platform Analytics Academy Sessions

	September 17th, 2025 - Ask the Experts Join us on September 17, 2025, at 12:00 PM Eastern Time for a dedicated live session where we’ll answer your questions about Platform Analytics. This is a first-come, first-served opportunity, so we encourage you to prepare your questions in advance. We look forward to engaging with you and helping you gain a deeper understanding of our product. Click here to Register
	October 1st, 2025 - AI Agent Dashboard Join us on October 1st, 2025, for an in-depth exploration of the AI Agent Dashboard. During this session, we’ll analyze and uncover insights into AI Agent performance, adoption, and usage—helping you streamline, optimize, and monitor your AI Agent workforce.  This Platform Analytics Academy is designed to provide practical strategies and actionable insights—you won’t want to miss it! Click here to Register
	October 29th, 2025 - Now Assist Explorer Join us on October 29th, 2025, at noon Eastern for an exciting deep dive into Now Assist Explorer, the latest AI-powered document experience. This innovative tool helps users collect, analyze, and structure information with intelligent, AI-driven guidance—transforming scattered data into clear, actionable insights. Click here to Register

Prior Platform Analytics Academy Sessions by Year
Click on the year below for all Platform Analytics Academy sessions held that year.

2025 | 2024 | 2023 | 2022 | 2021 | 2020 | 2019

Click the image below to check out the new Platform Analytics Academy - Pro Tips -

[HenryBrooks]

Hi, I'm having issues with the link for the recap of Now Experience Filters.  I'd like to watch that one if possible. Thanks,

[Thomas_Davis]

Should work now, sorry about that.

[Sebas Di Loreto]

@Thomas Davis 

The recap button for the Oct 20th, 2021 - Question & Answer Session is not working right.

It leads you to a create event link.

[Thomas_Davis]

Fixed, thank you for letting us know.

[Sebas Di Loreto]

Thank you @Thomas Davis 

These sessions are very useful and I can see how much time and effort is put on your side. Great job!

Just one piece of feedback: on the Oct 20th session, many links are shown and discussed to be shared on the "chat", but where do we find those links for the people reviewing the recording?

Thank you in advance.

[Thomas_Davis]

If you click on the Youtube link and look in the description, I have put the time where that particular question is being discussed. You can click on the time and it will take you straight to that question and answer in the recording.

Hope this helps,

[Dario Marquez]

Where can I find the link to join the live sessions?

[Thomas_Davis]

https://servicenow.zoom.us/webinar/register/WN_85UAJv7GQryx6s9Y4Xe8JQ

[Pamela Costello]

It is a kind of platform benificial to the future prospect and can enhance the technology which lead to automation in different sector

Teco Sign In

[vibha15]

Hi @Thomas_Davis ..I've a question. Is there any way we can correct the historical data scores. I'd a situation where I'd run historical job many times. So Is there any way where I can correct this. there is a change in the indicator source. so is there a way to correct the existing trend.

[Sebas Di Loreto]

If something on the indicator change, you can always modify the historical collector to go as far as you need to correct the new data. 
Or if the change is substantial i suggest to create a new indicator and leave the other one alone. 

[Taras1]

I have recently joined the community and all these webinar videos are very helpful and provide good suggestions. My organization is not at this stage of maturation where we can use the solution, we just started to use PA. I am working on the Incident Management Performance dashboards for IT Managers now. I have activated the OOB IM dashboards and they are great. I have also gone through some good articles https://docs.servicenow.com/bundle/tokyo-it-service-management/page/use/dashboards/application-conte...  and https://docs.servicenow.com/bundle/tokyo-it-service-management/page/use/dashboards/application-conte... . I am wondering if there are some other videos or posts related to this topic I can check.

And many thanks @Thomas_Davis  for the great content and all the support!

[Clayton4]

Hi @Thomas_Davis, what is the timing for uploading Platform Analytics session recordings to the ServiceNow Community YouTube Channel? I am looking forward to viewing the "March 8th, 2023 - What's New in Utah - Platform Analytics" again soon. Thank you.

[Community Alums]

I have a workbench widget on one of my dashboards that has breakdown filters. When I select a breakdown pn the dashboard and select just 1 element, the workbench breakdown responds but when I select multiple elements on the dashboard, the workbench does not respond to the elements but rather acts as if it's not following any element.

Please is there a workaround for this, or do I need to update any system properties to enable this functionality?

[Community Alums]

@Thomas_Davis 

I have a workbench widget on one of my dashboards that has breakdown filters. When I select a breakdown pn the dashboard and select just 1 element, the workbench breakdown responds but when I select multiple elements on the dashboard, the workbench does not respond to the elements but rather acts as if it's not following any element.

Please is there a workaround for this, or do I need to update any system properties to enable this functionality?

[KBoz]

These invites are no longer showing on my calendar.  I also tried to re-register and have not received anything.  Is the link the same as the sessions earlier in the year?

[Katie Vincent]

The link for "Click here to register for Platform Analytics Academy Sessions" is not working. 

[Karinita]

Hi.. There is a way where i can have a report with a pivot table where i can sum ritm + cases + catalog task per month innthe same report. What i want to know is the sum of al my ritm + all my cases + all my catalog task that i closed each month .. Hoe can i do that? I dont have admin role

[holly-t]

With the conversion to the PA dashboards, have you seen issues with content blocks that are nothing but a KB article? We don't have a lot but enough. Its shows the article but i cannot control the size and it squishes it.

[stephenrodgers]

The link to register seems to be broken/having issues. This is how it's (not) working for me since 2024:

• The meeting series will expire / drop off my calendar
• I will come back here to re-register when I notice that's happened (usually after missing a session or two)
• I can register and receive a success message, but I never receive the confirmation email
• If I use an email address that ServiceNow has never seen before, I do receive the confirmation email
• However, I'm running out of emails to provide
• TL;DR: re-registering doesn't work the email address to receive the meeting invite has been previously used

[Christiana Ezew]

@Thomas_Davis  I asked the following question in the webinar, Marta Penzo asked that asked it here for a follow-up. 

Report "List" visualization type related to Project "Overall staus" field shows the values as green, yellow and red with the filed also color coded on the core UI, but in platform analytics "simple-list" visualization, it shows only the values (green, yellow, red) without the colors highlighted, is there a way to enable that on platform analytics?

[Julie21]

Hi @Thomas_Davis 
Thanks for some great presentations! Serena Montarini held a presentation on March 5, 2025 where she among other things showed improvements to the KPI details view. In Yokohama, it's now possible to export a list of records directly from the KPI details dashboard - amazing!
Any plans of making this possible for simple list data visualizations on dashboards, too? I know we can export the list if we go the to visualization designer, but here we will loose the filters set on the dashboard. And if we choose "View all" from the visualization on the dashboard, we will loose the fixed columns we set on the visualization on the dashboard. So either way, we will loose some functionalities when exporting a simple list compared to what we were able to do in the CoreUI, where it was possible to export a list report directly from a dashboard. 
I look forward to hearing from you. Thanks! 

[bekfro]

I'm trying to find the best audience for my question... I have posted on the community and received over 150 views but no answers...  Performance Analytics Target changes..? 

I'm working on the classic performance analytics dashboard.   I have set targets on the indicator 

However, the targets only work if I set them in the analytic hub:

Is there a way to show the targets from the indicator level without this extra step?