We held an exciting Platform Analytics: Analytics Generation Academy session on September 4th, 2024. Participants discovered how to harness the power of Analytics Generation to create Platform Analytics artifacts directly from conversational interactions. The session featured essential content and an in-depth demo of this cutting-edge functionality in the ServiceNow Xanadu release. Attendees had the opportunity to elevate their analytics capabilities with this innovative tool!
Summary of Analytics Generation
- Purpose: Generate Platform Analytics artifacts from conversational interactions.
- Functionality:
- Request data visualizations (e.g., number of open incidents).
- Part of the Now Assist for Creator application.
Getting Started
- Explore: Learn about Analytics Generation features.
- Configure: Enable Analytics Generation for your instance.
- Use: Utilize AI for generating analytics.
Important Notes
- Some features may be unavailable in specific environments (e.g., FedRAMP, NSC DOD IL5).
- AI Limitations:
- Predictions may not always be accurate or complete.
- Human review is recommended for critical decision-making.
Data Handling
- Data is transferred to a centralized ServiceNow environment, possibly involving third-party providers.
- ServiceNow collects data to improve technologies, allowing customers to opt-out.
Support Resources
- ServiceNow Community: Access articles and discussions.
- Known Error Portal: Search for known issues.
- Customer Support: Contact for assistance.
Click here for previous Platform Analytics Academy sessions.
Click on the year below for all Platform Analytics Academy sessions held that year.
