Click on the topic for a quick recap, including recording the session and your reference presentation. You can check out all of our previously recorded Platform Analytics Academy sessions via this YouTube playlist. Enjoy!
2023 - Platform Analytics Academy Sessions
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December 13th, 2023 - Platform Analytics 2023 in Review In our final 2023 Platform Analytics Academy session, we offer a retrospective journey through the year's sessions. Seize this opportunity to revisit and rejuvenate your understanding of the pivotal topics and insights we've explored throughout the year. |
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November 29th, 2023 - Ask the Experts - Question and Answer Session In this Platform Analytics Academy session, we had another great "Ask the Experts" session where you the customer were able to ask direct questions and get answers from our Experts instantly. If you missed this session, take some time to watch the recording and gain insight into the questions that were asked. |
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November 15th, 2023 - Platform Analytics "Housekeeping Solutions" The Platform Analytics Academy was held on November 15th, 2023. Attendees delved into essential Platform Analytics Housekeeping Solutions, aiding in a seamless transition to Next Experience solutions. It was an opportunity to ensure that analytics content met the highest standards, proving to be an insightful session that should not have been missed. Take a look at the Recap below of our latest session on Platform Analytics Housekeeping Solutions. |
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November 1st, 2023 - Move Analytics Content from CoreUI to Next Experience In this Platform Analytics Academy session, we explored the advantages of transitioning from CoreUI Analytics to a single unified Analytics Experience. We dove into enhanced features, streamlined processes, and improved data visualization. Embrace this evolution for better decision-making and deeper insights. Watch this session to elevate your analytical journey during the "Move Analytics Content from CoreUI to Next Experience" Platform Analytics Academy. |
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October 18th, 2023 - Leveraging GenAI for Analytics - Code Assist In this Platform Analytics Academy, we dove into the insightful world of 'Now Assist for Creator's Code Assist.' We showed how this dynamic tool can revolutionize your approach to analytics, empowering you to create more powerful insights and delivering an unparalleled end-user experience. |
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October 4th, 2023 - Mastering Data Relationships In this Platform Analytics Academy session, we explored the dynamic world of data relationships with 'Mastering Data Relationships: A Deep Dive into Dot-Walking, Related List Conditions, Remote Tables, and Database Views.' This comprehensive guide delved into the intricacies of data management, equipping attendees with the knowledge and skills to harness the full potential of dot-walking, related list conditions, remote tables, and database views. Whether attendees were seasoned data professionals or newcomers, this resource empowered them to optimize data access, streamline reporting, and make informed decisions. |
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September 20th, 2023 - Platform Analytics to the Next Level - Part 2 In our prior Platform Analytics Academy session on September 6th, we offered a sneak peek into Platform Analytics' future. We discussed the forthcoming Next Analytics Experience, which unified valuable features and introduced exciting additions to the W&X releases. Responding to your feedback from surveys, we hosted Part 2 with a Recap, Demo, and extended Live Q&A. Many attendees from the previous session sought insights into upcoming benefits, training, and preparations for the journey ahead. We hope you joined us for Part 2, where your questions were warmly welcomed. |
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September 6th, 2023 - Platform Analytics to the Next Level In our Platform Analytics Academy session, we offered a sneak peek into the future of Platform Analytics. Soon, we'll launch the Next Analytics Experience, a unified platform that combines all the valuable features you've seen separately, along with exciting new additions in the upcoming W&X release. Many of you joined those sessions to discover what was coming, the benefits it brought, training opportunities, and how to prepare for the journey ahead. We hope you didn't miss out and were part of this exciting journey with us! Check out the recording to hear about it all. |
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August 23rd, 2023 - What's New in Vancouver - Platform Analytics In this Platform Analytics Academy session, we discussed and demoed What's New in Vancouver as it relates to Platform Analytics. This is an opportunity for you as the customer to see what is Vancouver to be prepared for Platform Analytics in our Vancouver release. If you are interested in the Platform Analytics for the Vancouver release, then you will want to check out this session. |
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August 9th, 2023 - Performance Analytics Templates for Process Mining This Platform Analytics Academy session discussed Performance Analytics Templates for Process Mining. Performance Analytics Templates allow process stakeholders to process mine ad hoc from a Performance Analytics KPI or list view on the platform, a super helpful capability as we try to get to the “why” behind our process's performance. If you are interested in Performance Analytics Templates for Process Mining, you will want to see this session. |
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July 26th, 2023 - Q&A Session In this Platform Analytics Academy session, we used the hour to answer questions from our customers. This session was filled with great questions, and we had plenty of Product Managers on-hand to answer questions live and via chat. Take a look at this session or read through the questions that were asked below and go directly to the answer in the video via the link provided with the question. |
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July 12th, 2023 - Manual Indicators "Best Practices" In this Platform Analytics Academy session, we discussed Manual Indicators and Best Practices for them. Manual indicators do not use scores collected from a database. Manual indicators are typically used for data that cannot be retrieved from the ServiceNow instance because it comes from an outside system. In this session, we walked through that process and shared ideas on improving it. |
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June 28th, 2023 - Using UX Analytics to Optimize Web Experiences In this Platform Analytics Academy session, we discussed and demoed ServiceNow® User Experience Analytics. The ServiceNow® User Experience Analytics application provides dashboard views for monitoring usage analytics of your Next Experience web applications and Virtual Agent, ServiceNow mobile, and Service Portal applications. Visualize metrics and interactions to understand the user experience better, and create more intuitive journeys for your users. If you have an interest in User Experience Analytics, you will want to check this session out. |
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June 14th, 2023 - KPI Signals "Focus on What Matters" In this Platform Analytics Academy, we discussed KPI Signals and their features. KPI Signals notify you when the behavior of a process changes significantly, and how that change affects you. This feature applies standard statistical Process Behavior Charts to Performance Analytics indicators. If you want more information about KPI Signals with a demo, then you will want to check out this Platform Analytics Academy. |
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April 19th, 2023 - Metric Indicators in Platform Analytics Workspace In this Platform Analytics Academy session, we took a look at using Merics in Indicators and then displaying the result in Platform Analytics Workspace. Are you familiar with Metrics? Have you used the OOTB Metrics available? Need to use them in Platform Analytics Workspace? If you said yes to any of these questions or are just curious about Metrics, then you will want to watch this Platform Analytics Academy session. |
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April 5th, 2023 - Reporting Function Fields In this Platform Analytics Academy, we discussed and demoed Function Fields in the Reporting UI. We talked through the different operators that can be used when building out function fields. We also showed how function fields that are created can be used in Performance Analytics. If you are a first-time user or have experience building out function fields in the Reporting UI, this is a session for you. |
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Mar 22nd, 2023 - Utah Next Experience Analytics - "Ask the Experts" In this Platform Analytics Academy session, we held a "Ask the Experts" session for Utah - Next Experience Analytics. Many great questions were asked and great answers were given. Take a look at the video below to gain better insights in Next Experience Analytics or you can click on the question asked and go directly to that point in the video. |
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Mar 8th, 2023 - What's New in Utah - Platform Analytics In this Platform Analytics Academy session, we discussed and demoed new Platform Analytics features in the Utah release. This session had some really great content and a very engaging Q&A. If you are interested in what was released in Utah for Platform Analytics, you will want to check out this session. |
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Feb 22nd, 2023 - Homepage Deprecation In this Platform Analytics Academy session, we discussed Homepage Deprecation and how the support for Homepage functionality is being phased out, and it is not possible to create or edit homepages at all when Next Experience is enabled. If this is something that you need insight into, then you will want to check out this Platform Analytics Academy session. |
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Feb 8th, 2023 - ITSM on Mobile In this Platform Analytics Academy session, we discussed how to create and view ServiceNow® reports on mobile devices. Having reporting capabilities at your fingertips anytime anywhere brings incredible power to the Service-Now® platform. If this is something that you are interested in, you will want to check this session out. |
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Jan 25th, 2023 - Analytics Automation In this Platform Analytics Academy session, we discussed what Performance Analytics Jobs, Events, & Flows are and how they can be used together to create Automation in ServiceNow. We used Events in Workflows to show how we can automate Task creation with OOTB Performance Analytics events. If you are interested in this topic, then you will want to watch this session. |
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Jan 11th, 2023 - Which Visualization? In this Platform Analytics Academy session we discussed Visualizations and which one should you use for your Use Case. There are many visualizations in Reporting, Performance Analytics Dashboard, and in Next Experience Dashboards, which should you use and why? If this is something that you have asked yourself, then you will want to watch this video. |
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Prior Platform Analytics Academy Sessions by Year
Click on the year below for all Platform Analytics Academy sessions held that year.
2025 | 2024 | 2023 | 2022 | 2021 | 2020 | 2019
