Question - What is Performance Analytics in ServiceNow, and how does it work?
Answer - Performance Analytics is a powerful tool in ServiceNow that allows organizations to track, measure, and visualize key performance indicators (KPIs) to monitor the performance of various processes and services. It works by collecting data from ServiceNow records and other data sources, applying calculations and aggregations to generate meaningful metrics, and displaying them on dashboards and widgets for better insights.
ServcieNow Documentation - Performance Analytics
Question - How do I implement Performance Analytics in my ServiceNow instance?
Answer - Implementing Performance Analytics in ServiceNow involves several steps to set up and configure the required components.
ServiceNow Documentation - Implement Performance Analytics
Question - What are the key components of Performance Analytics, such as Indicators, Widgets, and Dashboards?
Answer - Indicators are data points representing metrics or KPIs. Widgets are graphical elements used to display data, and Dashboards are collections of widgets organized to provide comprehensive insights.
ServcieNow Documentation - Performance Analytics
Question - How can I create new Indicators and Metrics in Performance Analytics?
Answer - You can create Indicators by defining the data source, selecting the appropriate table and fields, applying aggregation methods (e.g., sum, average), and defining the breakdown for granularity.
ServcieNow Documentation - Planning your Indicator
Question - How do I create and customize Dashboards and Widgets to visualize data?
Answer - You can create Dashboards and Widgets by selecting the desired Indicator or Metric, setting filters, and choosing the appropriate chart types and formatting options.
ServcieNow Documentation - Dashboard Overview
Question - Can I use Performance Analytics to monitor and measure SLAs (Service Level Agreements)
Answer - Yes, Performance Analytics can be used to monitor SLAs by creating Indicators based on SLA metrics and displaying them on dashboards to track compliance and performance.
ServcieNow Documentation - Service Level Agreement (SLA) definition
Question - How can I schedule and automate the generation of Performance Analytics reports?
Answer - You can schedule the automatic generation and distribution of Performance Analytics reports through the "Scheduled Reports" feature, specifying the recipients and frequency.
ServcieNow Documentation - Scheduled Email of Reports
Question - Can Performance Analytics be used to track trends and historical data over time?
Answer - Yes, Performance Analytics allows you to track historical data over time and view trends using trend lines and time series widgets.
ServcieNow Documentation - Time Series widgets
Question - What are the different types of widgets available in Performance Analytics, and how do I use them effectively?
Answer - Performance Analytics offers various widgets, including bar charts, line charts, pie charts, and more. Use the appropriate widget type to visualize data effectively and make insights easily understandable.
Platform Analytics Academy - Which Visualization?
Question - Can I integrate Performance Analytics with other ServiceNow modules or external data sources?
Answer - Yes, Performance Analytics can integrate with other ServiceNow modules, external databases, and data sources through data import and connectors.
ServiceNow Documentation - Using Performance Analytics with External Data
Integrate Performance Analytics
Question - If I want to learn more, is there any training available?
Answer - Reporting, Performance Analytics, & Platform Analytics training
Question - How will Performance Analytics impact performance on my instance?
Answer - Tuning Solutions in Performance Analytics
For more on Learning, Solutions, Demonstrations, Q&A's, and Guidance, check out the Platform Analytics Academy sessions, by clicking the image below.
If you are starting your journey in Performance Analytics, check out our Platform Analytics Academy "Pro Tips", by clicking the image below.
