Dashboard-Itask assigned for Incidents not assigned to us. This should appear under the My Work tab

kavitha18
Giga Contributor

‎11-12-2024 05:42 AM

Our Dashboard 'Team leader Dashboard - Edinburgh' no longer shows Itask assigned for Incidents not assigned to us. This should appear under the My Work tab in ServiceNow.

 

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Tsura Andreeva
Mega Sage

‎11-12-2024 05:57 AM

Take a look at the report for the itasks see if anyone changed the filter will be my first question.

Second I would verify that the assignment groups are passed correctly or dynamically, and last check that you are still a memeber of that group.

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