Measure the time worked on incidents/tasks per assigned to
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‎11-07-2024 12:55 PM
I am trying to generate a report that shows the amount of time worked per person each week for my assignment groups. Basically the amount of time a person is spending on incidents, problems, changes or tasks. Having hard time with this using multiple methods, still nothing accurate coming up. Would love this on a table or bar chart view for each day of the week, or per weeks as a total.
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‎11-11-2024 07:55 AM
I can't see how you use PA for that. The Metrics feature provides duration on state changes, and can be reported on. But actual time worked may work for change_request as there are two fields 'Actual start date' and 'Actual end date'. But those don't measure time to develop the information captured on the "Planning" section on that form. You'll need to rely on users recording their activity some place.