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08-18-2023 07:48 AM
Is it possible to show number of open changes for last four years using indicator in performance analytics.
I created indicator with indicator source frequency type :- yearly but not getting desired result only showing for last one year.
Please suggest how to proceed if possible. There is one requirement from client.
Solved! Go to Solution.
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08-18-2023 09:26 AM
Hi @ramancoder ,
please see this knowledge article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0746184
if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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08-18-2023 07:53 AM
Hi
without providing examples and what you have done so far it is not possible to help you.
My only question is whether PA was already running 4 years ago. If not you cannot expect getting data which have never been captured by PA
Maik
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08-18-2023 09:06 AM
PA Jobs
Indicator Sources
indicator
Requirement create bar graph of open changes for last 3 years.
I am getting only one year data.
Suppose in Change Request table there is 500 record from 1 March 2016 to 1 April 2023.
I need total number of open change from 2016 to 2023 that is total 500 records.
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08-18-2023 08:54 AM
Hi @ramancoder ,
if you would must like to know how many changes has been opened/created during the past 4 years, you can create a normal report through report designer whit the condition opened relative after som specific date - or is there something in your requirement that I have misunderstood?
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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08-18-2023 09:09 AM
but how can i achieve using performance analytics.