Is it possible to show number of open changes for last four years using indicator.

ramancoder
Tera Contributor

Is it possible to show number of open changes for last four years using indicator in performance analytics.

 

I created indicator with indicator source frequency type :- yearly but not getting desired result only showing for last one year.

 

Please suggest how to proceed if possible. There is one requirement from client.

 

 

1 ACCEPTED SOLUTION

Hi @ramancoder ,

 

please see this knowledge article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0746184

 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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7 REPLIES 7

Maik Skoddow
Tera Patron
Tera Patron

Hi

without providing examples and what you have done so far it is not possible to help you.

My only question is whether PA was already running 4 years ago. If not you cannot expect getting data which have never been captured by PA

Maik

PA Jobs

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Indicator Sources

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indicator

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Requirement create bar graph of open changes for last 3 years.

I am getting only one year data.

Suppose in Change Request table there  is 500 record from 1 March 2016 to 1 April 2023.

I need total number of open change from 2016 to 2023 that is total 500 records.

 

 

 

 

 

 

 

AndersBGS
Tera Patron
Tera Patron

Hi @ramancoder ,

 

if you would must like to know how many changes has been opened/created during the past 4 years, you can create a normal report through report designer whit the condition opened relative after som specific date - or is there something in your requirement that I have misunderstood?

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

but how can i achieve using performance analytics.