how do we filter indicators based on the tags. For example. if we tag the incidents as "tag=Project1" then in the job I need to select the open.incidents which has the tag Ptoject1. tagging has been the process in the org. I have to follow the curren...
Hi Team, I want to show report calculating incidents for every month converting into minutes based on impact duration. Please suggest.
Hello We have a dashboard with a report which shows all tickets. We want a interactive filter as a checkbox of each task type so we can select and only see 'Incidents' or 'Requests' on the report. We tried using the normal interactive filter options,...
Hi Team,Is there way to get a list of user who opened a dashboard or report like we have for knowledge? For knowledge, we use kb_use, do we have any way to do this for performance analytics?
Hi, Get the count of Incidents which are more than 1 for same CI How can we fetch this from Reports?
Thank you for all your help.We would like to join two tables ( table A and table B) using the Database view function.Both table does not have any common fields.I need to reflect data from both tables in a calendar type report.If there is any way, no ...
Hi everyone, Im scheduling few reports by selecting type ad Embedded PNG so the contect will display over a mail body rather than as attachment. Although the setup is working as expected but when user opens the mail the PNG is displaying very big in ...
When I create a new idea, it automatically creates a demand record on the demand table. Is this an OOTB configuration?
I have created a monthly SLA indicator for Service Catalog request items. I was asked for breakdowns by group, department (based on requested for), and item. These break downs seems to work individually but once I select one like group for example I ...
I have created a KPI to show the Average duration of the incident from opened to closed and which was assigned to a particular assignment group but can we get the individual incident duration I want the incident number in place of date and month whic...
Hello, on the resource report application does anyone know where I would change the start and end date to display in UK format? (dd/mm/yyyy).Pre-checks PA Admin console - Nothing to dictate the date.Default system date - Already set to UK.(Stab in th...
I want delete multiple dashboards using Scripting. Any idea help me.
Hi, I'm im trying to work out a visual showing distinct article counts from kb_use. When comparing numbers between kb_use (distinct count) and the view count from kb_knowledge (knowledge_article.sys_view_count), the distinct count from kb_use shows f...
Hi, I have created a dashboard, created a interactive filter and element filter on the dahsboard. I have added few reports and shared with some users but the filter is not showing any data for other users without admin role. Below is the error. I ha...
