Analytics Hub Trend Line and the Average number do no match
Our average is showing 0% for August but our Trend line shows 0.3% which appears to be the correct number. Why would these be different?
Forum Posts
Kanban Metric Report
I am needing assistance in creating a report to measure the cycle time of how long it takes to process a story from the moment it gets picked up until the the end(Throughput). I did see a report under performance analytics which is the Agile 2.0 team...
Reporting on duration an incident was Proposed
We have a request from a process owner to be able to report on how long an incident's Major Incident State was set to Proposed before it was Accepted or Rejected. As far as we can tell the incident_metric database view only tracks the state duration ...
Adding a field with a clicking link to a report
Hello, I have created a report that shows data from a custom table of new hires loaded from our HR system. In that report I want to create a column that is a link to another page in ServiceNow that uses the employee ID as a parameter. I can't figure ...
Benchmark KPI showing 0 but the Analytics hub shows a percentage
The benchmark graph shows our instance at 0% but if I click on it, it shows 0.02% in the Analytics hub. Any idea why?
Performance Analytics - Knowledge Articles - Measure time spent in Review state
Hi all, I'm trying to accomplish a specific request to measure time spent in "Review" state for KB articles. I'm unsure of how to approach this in the best way. I have tried to create a script to use for the indicator (using ChatGPT), but I struggle...
Add additional line(baseline) in widget graph. I just wanted to add a 3 line in graph.
This is a widget where we have added 2 indicators. but i wanted to add a 3rd line in both created lines.
Invalid SELECT Sql Statement on External Breakdown
I'm trying to create an external Breakdown. As soon as I add a WHERE Clause I get the following error (see also Attachment): Collecting elements for breakdown Langläufer Breakdowns[2dc93a880ba816106f5ac49e3acbcf25] failed Cannot invoke "java.util.Lis...
Number of open incident
I Need a graph That displays the Numbers of incidents opened per week during the current month I have not worked with the reports for the history problem There I created the source Indicator the Indicator and the job but when I create an incident the...
Sum of RITM Variable in a report
Hello Community, I am creating a report which can show the sum of all variables entered for a specific catalog item. For example: The name of the variable is "Invoice Value" We have 5 RITMS and they have 5000 added as Invoice Value. How can I create ...
Manage/Organize customer dashboards and reports
Challenge: Find ways to Manage/Organize customer dashboards and reportsQuestion:Are there any resources or solutions that can be used that will better keep track of, and organize customer dashboards and reports? Is it possible to add a new field "Rep...
Platform Analytics - Dashboard Homepage Loop, possibility of rollback
The Scene:We are currently in active development of several applications that utilise PA dashboards (Performance Analytics dashboards) also sometimes referred to as coreUI dashboards. We for our sins don't have the majority of our users moved over to...
How to create date interactive filter that shows option for fiscal years
Hi All, I had a requirement to create a date type interactive filter with custom option as belowThis fiscal yearnext fiscallast fiscal yearThe date range for This fiscal year is from June 1 2022 to May 31st 2023Anyone can help me on thisthanks.
Service Portal Overview Dashboard
Hi Everyone, I have a question that might be simple but i can't quite figure it out and our development partner is also running into a road block. I currently have access as an admin and i'm looking to create a Group to add the necessary roles that ...
Resolved! Calendar Report
I have created a calendar report and I want to open a record producer form by clicking on the desired date in the calendar and selecting the desired time slot . please suggest me the process on how to open the form .
