i'd like to create a report about the Unsolved Incidents. including the columns : Number, state, Caller, Caller departmentHowever, the Incident table does not have the Caller Department filed, the Caller Department filed is located in sys_user table,...
Hello, man and community, I still don't know many things about the module, but I had a question: having a custom column that has IP records, is there a way to search from an interactive filter for a list of records in a dashboard, I have I tried with...
Hi everyone,I’m currently facing an issue with the Analytical Hub in ServiceNow Dev Performance Analytics. Specifically, the line chart displaying the “Avg 30 Days Resolved Time for Incidents (Hours)” is showing negative values.Has anyone else encoun...
Hi Everyone, I have a scheduled job that keeps on sending mail, it is an in house created, however, I don't understand what it does and whats it about. Can you please look at the below attached images and advise what is this could be about. Email:Ema...
Hi all,I am looking for the best way to track the daily count of open incidents in ServiceNow to reflect daily activities accurately. The goal is to calculate open incidents by: 1. Carrying forward the previous day's open incidents.2. Adding new inci...
Hi Team, We have a requirement on Dashboard. Senior managers should have a feature on dashboard to send an email by clicking on a widget. Please give suggestions on how to achieve this ?
Hi All, When we create any 'automated breakdown', by default it is visible to all roles. My question is: 1. Is it good practise to limit breakdown to specific roles?2. If yes, I have come up with the conclusion to assign 'PA Viewer' role to breakdow...
Hello Community , Please help how to get the date (Last updated time on the top of the CIO Dashboard main page)Let me know the steps to be followed. Thanks in advance.Siddhant.
Hi All, The requirement is to calculate the duration of RITM state from 'Open' state to 'closed' state using performance analytics. I tried to create Indicator source and containing filter of "created on Today" and "closed on today". But, it did not ...
how do we filter indicators based on the tags. For example. if we tag the incidents as "tag=Project1" then in the job I need to select the open.incidents which has the tag Ptoject1. tagging has been the process in the org. I have to follow the curren...
Hi Team, I want to show report calculating incidents for every month converting into minutes based on impact duration. Please suggest.
Hello We have a dashboard with a report which shows all tickets. We want a interactive filter as a checkbox of each task type so we can select and only see 'Incidents' or 'Requests' on the report. We tried using the normal interactive filter options,...
Hi Team,Is there way to get a list of user who opened a dashboard or report like we have for knowledge? For knowledge, we use kb_use, do we have any way to do this for performance analytics?
Hi, Get the count of Incidents which are more than 1 for same CI How can we fetch this from Reports?