Hello Community, I have a table in ServiceNow where every month data gets loaded related to a few KPI from an external source. The value of that KPI (It can be anything - string, date/time, duration, number, percentage) I am storing in a string type ...
how to create a Combined Report for open Incidents, Change Requests and RITMs?
Hi,How to identify empty dashboards / Dashboards with empty tabs/No reports added to dasboard in servicenow.
Hi community, do you think it is good practice to create reports based on the metric_instance table?Or should we rather base reports on the xxx_metric db views?What are the pros and cons? thank you - Parker
I wanted to create a Automated Indicator so that it shows the Monthly count for Active users.could you please help to create an indicator and their Jobs as well.
Hello everyone, I have a requirement to create a list report in Report Designer showing all assignment groups and how many users each group has, like this:I cannot use "Group by" or other report types such as bar due to additional requirements.Is the...
I want to create a report in Bars which show 2024 and 2025 changes close code separately.
i'd like to create a report about the Unsolved Incidents. including the columns : Number, state, Caller, Caller departmentHowever, the Incident table does not have the Caller Department filed, the Caller Department filed is located in sys_user table,...
Hello, man and community, I still don't know many things about the module, but I had a question: having a custom column that has IP records, is there a way to search from an interactive filter for a list of records in a dashboard, I have I tried with...
Hi everyone,I’m currently facing an issue with the Analytical Hub in ServiceNow Dev Performance Analytics. Specifically, the line chart displaying the “Avg 30 Days Resolved Time for Incidents (Hours)” is showing negative values.Has anyone else encoun...
Hi Everyone, I have a scheduled job that keeps on sending mail, it is an in house created, however, I don't understand what it does and whats it about. Can you please look at the below attached images and advise what is this could be about. Email: Sc...
Hi all,I am looking for the best way to track the daily count of open incidents in ServiceNow to reflect daily activities accurately. The goal is to calculate open incidents by: 1. Carrying forward the previous day's open incidents.2. Adding new inci...
Hi Team, We have a requirement on Dashboard. Senior managers should have a feature on dashboard to send an email by clicking on a widget. Please give suggestions on how to achieve this ?
Hi All, When we create any 'automated breakdown', by default it is visible to all roles. My question is: 1. Is it good practise to limit breakdown to specific roles?2. If yes, I have come up with the conclusion to assign 'PA Viewer' role to breakdow...