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Performance Analytics forum
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Forum Posts

Embedded PNG size reduction

Hi everyone, Im scheduling few reports by selecting type ad Embedded PNG so the contect will display over a mail body rather than as attachment. Although the setup is working as expected but when user opens the mail the PNG is displaying very big in ...

Vijaykumar K by Tera Contributor
  • 1066 Views
  • 6 replies
  • 0 helpfuls

Idea Portal

When I create a new idea, it automatically creates a demand record on the demand table. Is this an OOTB configuration?

jenkatz by Kilo Contributor
  • 554 Views
  • 1 replies
  • 0 helpfuls

Incident duration in PA

I have created a KPI to show the Average duration of the incident from opened to closed and which was assigned to a particular assignment group but can we get the individual incident duration I want the incident number in place of date and month whic...

GBS_0-1734078158786.png
GBS by Tera Contributor
  • 681 Views
  • 2 replies
  • 0 helpfuls

Resource Report Dates US to UK

Hello, on the resource report application does anyone know where I would change the start and end date to display in UK format? (dd/mm/yyyy).Pre-checks PA Admin console - Nothing to dictate the date.Default system date - Already set to UK.(Stab in th...

Andrew_TND_0-1734019914271.png

Issue with distinct count in kb_use

Hi, I'm im trying to work out a visual showing distinct article counts from kb_use. When comparing numbers between kb_use (distinct count) and the view count from kb_knowledge (knowledge_article.sys_view_count), the distinct count from kb_use shows f...

StianH by Tera Contributor
  • 756 Views
  • 1 replies
  • 0 helpfuls

Indicator Score showing incorrect value

Hi All,i have an indicator source with following condition:Opened on Today OR Opened before TodayAND"State is not "Canceled" and "Active is True" and "Assignment Group is GroupABC" Indicator with following condition:Updated on Today ANDAssignment Gro...

sivaranjani3894_0-1733643260358.png

Performance analytics report

I am trying to create a report with the of performance analytics which measure P1 response time withing 15 minutes and show as the result in the form %.While running the job we it showing as 2 result which is matching the records, but it's not showin...