Need to create a report to calculate the difference between RITM opened to computer delivery date

yerubandi kiran
Tera Contributor

‎10-23-2023 06:02 AM

Need to create a report to calculate the difference between RITM and delivery date that is present in task catalog variables in performance analytics in servicenow

 

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Abbas_5
Tera Sage
Tera Sage

‎10-23-2023 09:22 AM

Hello @yerubandi kiran ,
Please refer to the below link:
https://www.servicenow.com/community/performance-analytics-forum/need-to-create-a-report-to-calculat...

 

If it is helpful, mark it as a thumps-up and accept the correct solution.
Thanks & Regards,
Abbas

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Uncle Rob
Kilo Patron
In response to Abbas_5

‎10-23-2023 09:28 AM

Why did you link right back to this same post?

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Uncle Rob
Kilo Patron

‎10-23-2023 09:30 AM

So take a look at OOB calculations for incident duration. That will teach you how to make a duration from script on the indicator.  As stated your question can't be answered because you only provide one date (delivery date from catalog variables).

You need to determine the difference between < INSERT DATE > and < delivery date variable > 

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