PA Widget Help

[Stephen Brandle]

Hi All,

I need help creating a couple of widgets and I am struggling with Performance Analytics to do this.

I have been asked to create widgets for "assigned or taken by each engineer" and "Backlog per engineer" and to be able to filter the data by daily, weekly, monthly, quarterly, or yearly.

[AndersBGS]

Hi @Stephen Brandle ,

Where do you get stuck in the creation?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards 

Anders

[Stephen Brandle]

Hi @AndersBGS,

Thank you for getting back to me.

In Performance Analytics I created a test widget called 'Assigned To' and a test Widget indicator called 'Assigned to Open Incidents'. I am using a test Indicator Source called 'Incidents.Open.Daily' and the 'Assigned to' value in 'Field' within the Indicator. I also have 'Assigned to' as a Breakdown. The aim is to see individual engineers and tickets assigned to them each day, week, month, etc. The same applies to their backlog of tickets too. I am thinking maybe Reports may be better to display this type of data though my knowledge of both is very limited in both.

I hope this makes sense!

[AndersBGS]

Hi @Stephen Brandle ,

In general, the big difference between performance analytics and normal reports are, that performance analytics take snapshot of data where as reporting show data as current. So if performance analytics or reports are best option I can't say. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards 

Anders