Problem Overview Dashboard - Interactive filter throwing error

[angel7170]

Hi - When accessing Problem Overview Dashboard as an non-admin, the interactive filters throws an error stating "Error occurred while loading filter data".  This is happening for all the interactive filters in the dashboard. I am not sure what role is required to see to see the interactive filter data. This doesn't happen for Admins. It throws this error for roles with problem_admin, problem_coordinator and itil roles. Any idea what I am missing? Thank you

[iekosmadakis · Accepted solution]

Hello @angel7170 !
Interactive Filter widgets pull their picklist values from the Performance Analytics (PA) REST endpoint. If the user lacks a PA viewing role the call is rejected and the widget shows the generic message “Error occurred while loading filter data”. Admins bypass the check so they never see the error.

To fix this issue give the user the pa_viewer role (or a higher one).

Please consider marking my answer as helpful and accepting it as the solution if it assisted you in any way.

[angel7170]

Thank you so much! giving "pa_viewer" role worked.