Hello Team,
I'm new to Service Now and new to the community as well and needing some help with PA for reporting
I have been tasked with providing a report for a group in our org about the service tasks
The report should be a Heat map which should present the data on Weekly basis per hour of a particular day in a week. it is for analyzing the patterns for a day of the week on an hourly basis
Basically, the report should have all the Days of the week in Rows and Hourly as columns with the Count of tickets filled in the matrix against each day and hour
Im doing the trending in the reporting module but im unable to generate heat map for all the days and hours together
I have tried that in PA but somehow its not giving the appropriate results for a Heat Map
Here are the configurations i have done on PA
Indicator source
Additional conditions in Indicator
Breakdowns on the Indicator
Breakdown source for first indicator and is OOB
Breakdown source for 2nd indicator "Day of the Week"
Bucket group for Day of the week
Jobs for the indicators collected without any errors
I put this on a widget
No data is displayed
But the data is displayed for other graph types
I'm not into scripting at all and i cannot do scripting nor do i have permissions to script
Any help in this regards is much appreciated.
