Reporting requests and catalog taks

GamelinC
Tera Contributor

Hello !

 

I'm trying to create a report on requests. In our request configuration, only the catalog tasks are assigned to an assignment group. 

 

I want to get a Request count for a specific assignment group regardless of the number of tasks related to the requested item.

 

I tried many things but cannot figure out exactly how to do it ?

 

Thank you

 

1 REPLY 1

Hasan6
ServiceNow Employee
ServiceNow Employee

Hi GamelinC,

Are you looking to have the assignment group hard-coded into the filter or have it dynamically selected.

To have it hard coded, create a filter with the report on it, for dynamic, on the report you can group by Assignment Group, or add it to a dashboard with an interactive filter.

Best

Hasan