Hi all,In AWA Operation Dashboard under Queue Manager tab Agent Presence &Capacity report is shared with the user having awa_agent role.the report is showing Security constraints prevent access to requested page even the shared with awa_agent role us...
I want to create a report or indicator showing average duration ticket is sitting in certain states. I was able to get to this fairly easily in reporting to start. Although, I always find the need to specify a column annoying. Is there another way to...
We have recently deployed Performance Analytics in San Diego and have encountered a number of issues with regards to the OOTB dashboards which came from the ITSM and additional content packs. The plugins were activated last night, the historic data c...
I would like to create a report to show template usage. We currently have 3 templates that we use. [the names are contract closure, project support and forecast variance.] The table I am referencing is template [sys_template]. However, I do not k...
