I have a requirement to create an Incident Aging dashboard similar to the OOB Open Incidents Age Monitor.
Created a new dashboard.
Cloned the OOB No. of Open Incidents indicator.
Created a new Age breakdown with buckets: 15–30 days, 31–60 days, and 60+ days.
Used Workbench to visualize the data and added the cloned indicator as the main widget indicator.
Issue:
When I set the breakdown to the newly created Age breakdown in the Workbench widget, I am unable to link the bucket groups to the Workbench filter. The breakdown values are not being recognized by the Workbench filter for filtering or drill-down.
Request:
Please advise if any additional configuration or mapping is required to make the custom Age breakdown buckets available in the Workbench filter, similar to how OOB breakdowns function.
Screenshots:
The Age breakdown definition & bucket configuration.
The Workbench widget and Main Widget indicators configuration screen.
- Individual widget indicator screen and its configuration
When I add the newly created breakdown under Breakdown in the Workbench widget and select an element, the linked dashboard breakdowns disappear and the entire Workbench starts behaving unexpectedly. What could be the reason?
4. Below is the output and where the filter /breakdowns are missing
