Hello, We have created an Order Guide with 14 rule-based catalog items when we are trying to select more than 9 catalog items while submitting the form at the select options page the order guide gets stuck with the Loading. Please let us know how we ...
Hi All, I have created custom dashboard for SAM, is it possible to add this dashboard in Software Asset Workspace so that users with SAM user role can access this dashboard via workspace instead of sharing the dashboard with users/groups. Any point...
Variable is not displayed in the RITM and SCTASK from. We have added the variable in both workflow level and catalog ui policies check boxes. I have checked if there is any hidden ui polices also. Please help me on this issue.Thanks in advance. Regar...
Hi All,we want to organize 'Data Visualizations'. We want some type of control regime that allows us to always know who owns the report. Basically, we want to connect reports with departments since users come and go, so that we can identify which dep...
I am using a breakdown PA dashboard in my client and he has a very strong requirement. He want some 'filters' that work all over the dashboard (all tabs) and those filters use hierarchical data. Then when in the first filter an element is selected, t...
I am trying to create a report to show all the incidents where it has 2 or more incident tasks with a particular group(have to filter incidents with only 1 incident task with that group).How can we achieve this report. Please let me know
Hello everyone, So, I was added temporarily to a project to help with some weird reporting requirements. We have a client that wants to report on some requests that have a start and end dates, which is not an issue. the problem is that they want to r...
Hi All, I have installed CIO dashboard plugin and included with the demo data, But i can not see the data in the dashboard widgets. some of the widgets showing data most widgets are not showing any data.We had run CMDB schedule job for that schedule ...
I was wondering if anyone has ever created Performance Analytics/Reporting for Problem Management to get the KPI: Risk Accepted problems with new incidents? If so, how did they achieve this?
Hi All, I would like to ask how can i create report on the duration/time worked on a incident task for a certain support group only. The scenario would be as follow: User submit a ticket for a certain issues, a support staff picks up the ticket and p...
Hi,I have 3 automated Indicators where I calculate the different review tasks on each of the indicator and I sum all the 3 indicators in a formula indicator. Now I would like to count distinct on the formula indicator. Is there a way I can count dist...
Hi! Trying to learn more about PA and I've got quite far and surprised myself but I'm now stuck. I've created some indicators against various SLAs and I can show the overall breakdown of achieved vs breached for the SLAs I've queried against. I've ...
Hi, I would like to filter on my Knowlegde Dashboard Authors in the logged-in User's Department. Usually you can use the following oob. script: gs.getUser().getDepartmentID(); Problem: We have Departments with the same Name but different ID's. So tha...
Hi,I'm new to PA and neeed some help please?I've a new indicator for for number of open tasks (i.e. showing all tasks).Now I want to create a visualisation of 3 teams and their stats for a 9am meeting. I've created this using formula indicators as th...
