Resolved! Change Success Scores - New Groups
HelloDoes anyone know the default starting score for groups creating changes for the first time?What is the lowest value for a success score?What is the highest? Thanks!
Forum Posts
Interactive filter not working on dashboard
Hi, I have created a interactive filter, for Software Owner. In the related lists i have added tables and fields, PFB screenshot of interactive filter i created. i have created a report for Software entitlements. The owner is referenced on software...
Performance Analytics best practice for Indicator group scorecards
Looking for best practices for presenting a List (type), Scorecard (visualization) for month over month reporting on an executive dashboard. I have two groups at this time. One that shows 'by month avg+' for the percentages and averages and a secon...
Resolved! Incident SLA Management Dashboard
I guess the highlighted data showing in the dashboard is very high. Pls guide me whether it's actual data or not.
Monthly time card report help
I am trying to build a report for all monthly time sheets that are submitted so we can easily compare them to the monthly report that is sent to us by the contracting company we use. We just implemented the SPM module and are moving people into SN fo...
Report not showing correct color if the value is NULL, Shows the correct color if value is Not NULL
This report is going to be on a management dashboard and needs to show the correct color even if the value is null. The legend looks bad. This is a multi data set report. 1) red, 2) green, 3) red, 4) green. We played with all kinds of color combi...
Resolved! Can't create new PA indicator in PDI
Hello All, Any known workaround for creating a new Indicator in my PDI ? I got a message saying I couldn't because the PA application in my instance is "complimentary" I can create new indicator sources, just not indicators.
Resolved! Dashboard doest not display Data
Data is not displaying over dashboard after Historic JOb Run, but same dashboard display data over DEV and Sandbox environment, i am not sure what is the triggering point for the historic job , each indicator and their sources,have gone through and i...
Performance Analytics (PA) Simulator - Micro Certification (Course)
Hello, I m taking PA micro certification, I m stuck with this part :I changed the widgets to Time Series type :But still getting this error : Thank your for your help Regards,
Resolved! Why breakdowns are not created in Indicators?
Hi All, Greetings..!! I am using few Indicators for creating some Data Visualizations in 'Platform Analytics Workspace'. Breakdown Requirement:Assignment GroupIncident TypeIncident Categoryetc. (according to requirement)Would you please help me with...
Resolved! Issue with Reports on a Dashbord
Got an incident today from one of our internal staff who have the itil role. For some reason, the ability to see some of the reports on their main dashboard is showing the following message: Access to the content denied based on report_view ACLs I ...
Resolved! How to show current Vs Previous year open incidents comparison in a performance analytics widget
We need to build a graph which shows the month in the x axis and the count of the incidents opened per month in y axis. We have configured the indicator and jobs to show the data correctly in the widget for the current year. Can anyone suggest how to...
Automated Indicator with Average Aggregate
Hello, I hope you can help me to understand what is the expected behavior about Automated Indicator whose aggregate is Average.My Automated Indicator is configured to show the time series of the average score of CSAT."Value when nil" is set to zero.A...
How to make breakdown count to percentage
Hi Community I have a requirement where i need to show a report, automated ci's and manual CIs in CMDB. we depend on Discovery source.so created the indicator with discovery sources and classes.created a breakdown with discovery source and now when ...
Limitations of Performance Analytics
What will be the limitations of performance analytics?