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To create a pa widget

To create a widget to get the count of the tickets which is not updated from last 4 days which also should exclude the weekends.

lg19 by Tera Contributor
  • 299 Views
  • 4 replies
  • 0 helpfuls

Resolved! [Performance Analytics] Country Code Breakdown

I want to create a Country code breakdown from the Subject person field of an HR case (subject_person.country_code), but checking in the backend, the Country code field is not a choice field, it is a string field, how can we do Breakdown in this case...

Fin Nguyen by Tera Guru
  • 506 Views
  • 4 replies
  • 2 helpfuls

properties glide.report.report_view.read_acl

Hi Could you help me, I don't fully understand how the glide.report.report_view.read_acl property works.When the value is ignore, this should not evaluate the ACLs and be able to send the scheduled report, however the message is displayed: Error: Acc...

Dulce Dicha by Tera Contributor
  • 579 Views
  • 2 replies
  • 0 helpfuls

How to make breakdown count to percentage

Hi Community  I have a requirement where i need to show a report, automated ci's and manual CIs in CMDB. we depend on Discovery source.so created the indicator with discovery sources and classes.created a breakdown with discovery source and now when ...

Resolved! Change Edit button on pop-up

Hello all,     We have a calendar in the ITSM Dashboards plugin (com.snc.pa.itsm_dashboards) and we are looking to change the Edit button on the popup that appears when you mouse over the Calendar Event item.  I have attached a screenshot to show wha...

STRY0861461 - Edit Button.png
lonesoac01 by Giga Guru
  • 340 Views
  • 1 replies
  • 1 helpfuls

Resolved! Problem with open incidents widgets

Hi,I am using the Open incidents widget for the groups breakdown, some incidents had to be assigned to other groups and now this widget does not show the incidents assigned to that new group but shows only when you put the old one. Thank you and best...

SamuelMoyacam_0-1697473999552.png

Report License Allocation monthly

Hi, we currently allocate licenses to Companies within our Platform. Each Company has a license allocation and the usage of the allocation is calculated automatically. I would like to compare the allocation vs usage per Company on a rolling monthly b...