Hello,I have installed the Fiscal calendar plugin and we got new choices like Last Fiscal month, Last fiscal year, This fiscal year, etc.The requirement is to get the same choices in the date filter of the interactive filter of date type. In other co...
Hi All, I have a requirement to create a report using Indicators for below existing report filter condition. In my instance, I have the indicator source with below conditions set. The difference between these 2 is only of filter 'State' and 'close co...
Hello, I'm trying to prepare automated indicator which will count number of problems under specific conditions.The conditions are complex, I had to use a PA script to achieve it (and this works fine), but now I have a problem to show collected record...
I have a static content block on a public dashboard that holds a png file. WIth my ServiceNow profile settings, I see the image, but users with view rights only see the broken link icon. I have replaced the png file in the content block and also recr...
Hi Everyone, I'm trying to add a new column for an automated indicator. Steps followed:Navigated to an automated indicatorClicked on "show all records" in the top left cornerI need to add a new column to get displayed "Resolved"Can some on help me?
Hello All Our instance has been upgraded from Tokyo to Utah and after upgradation MY ITIL Home page dashboard is not visible to users in Home screen. As checked users have roles to check the dashboard but still cannot find their dashboards. Can anyon...
I am a new ServiceNow user in the process of taking over an underutilized Performance Analytics program for HRSD. and am looking for some guidance on the impact of implementing a naming convention and best practices going forward. Specifically, I wo...
Is anyone experiencing this issue: ITIL users can select kb_knowledge to create list simple visualization, but not graphs or scroe type visualizations. Login as ITIL user (in my pdi I used Beth Anglin) and go to platform analyticsSelect to create a n...
Hi,Currently we have a interactive filters with the default values(Ex: last hour, last 60days), would it be possible to have a date picker where user can filter depending on the date range on the interactive filter?
Hi, I have a requirement to create a report that shows the number of incidents opened and closed in the last 12 months for group X. For each month, I need to calculate the number of incidents that were opened and closed and add the total to the follo...
Hi, I am trying to report on impacted minutes, which essentially is the total minutes resulted from degradation and outages (excluding downtime outside of availability window). Currently in the outage table, it would include outage and degradation re...
Hello I have this problem.I am creating a dashboard with inflow and outflow incidents reports. The dashboard is supposed to have an option to select the group for which the reports are displayed. So I created an interactive filter that allows to sele...
Hi all - I am running a report on a scoped app table. There are two fields 'Fee type 1' and 'Fee type 2' both contains $$.I need to run a single score report or another report type where the total sum between the two fields are calculated and shown ...
We're trying to capture our NPS Score either Daily or Monthly, either will work. I've went through this youtube video and it appears to be working for us but my score doesn't look right. The score shows -67 but the number/percentage of 33 showing ...
Hi All, I have created custom dashboard for SAM, is it possible to add this dashboard in Software Asset Workspace so that users with SAM user role can access this dashboard via workspace instead of sharing the dashboard with users/groups. Any point...
