Are you just getting started with Performance Analytics?
In addition to the instructor-led Performance Analytics Fundamentals and Performance Analytics Advanced classes, there is a new self-paced class available for free, Performance Analytics Essentials.
Here is a summary of some resources you have available
Getting Started
Performance Analytics Introduction - Great less than 5-minute introduction video to Performance Analytics. Start with this one and then watch some of the other videos in the playlist as you expand your knowledge, interest, and needs. Find out more.
Performance Analytics Getting Started - Resources and step-by-step guide available to help get you started in activating, understanding what you are entitled to, implementation, and maximizing the value you get out of Performance Analytics and Reporting with ServiceNow. Find out more.
Self-Paced
Performance Analytics Essentials - [~90-120 minutes] Web-based class that gives users an overview of the what, why, and how of Performance Analytics. This is a great class for all users (not just Performance Analytics Admins or Developers). Find out more.
Developer Learning Path - Once you have the concepts down, there is a Developer Learning path to walk you through some more hands-on exercises. Find out more.
ServiceNow Fundamentals - [~13 hours] To master Performance Analytics, you need to have a solid understanding of the ServiceNow Platform. Find out more.
Shorter Courses
KPI Composer Overview - [~60 minutes] Learn how to optimize your dashboards to help improve your processes and services. Launch the course here.
Responsive Dashboards - [~90 minutes] Learn how to optimize your dashboards to help improve your processes and services. Launch the course here.
Performance Analytics (PA) Widgets - [~4 hours] Detailed overview of the available Performance Analytics widget types and when to use them. Launch the course here.
Formula Indicator Overview - Dive into Performance Analytics formulas to get the most of this incredibly useful feature. Launch the course here.
Knowledge 2020 Courses (FREE!!!)
Advanced Reporting - REP201 - LAB1141 Find out more
Tell a Story with Dashboards - REP202 - LAB1128 Find out more
Reporting for Administrators and Experts - REP301 - LAB1162 Find out more
Get Started with Performance Analytics - PA101 - LAB1127 Find out more
Jump-start your Performance Analytics journey - PA201 - LAB1126 Find out more
Achieve continual service improvement with Performance Analytics - PA202 - LAB1125 Find out more
Dive Deep with Performance Analytics for Reporting Admins - PA302 - LAB1122 Find out more
Visualize Hierarchical Data in your Dashboards with Performance Analytics - PA301 - LAB1123 Find out more
Accelerate Incident Resolution with Predictive Intelligence and Agent Workspace - LAB2995 Find out more
Instructor-Led
Performance Analytics Fundamentals - Need a crash course in Performance Analytics? This will get you up and running quickly. Find out more.
Performance Analytics Advanced - You have the basics down and are ready to push to the next level, this is the class for you. Find out more.
Performance Analytics Academy
Every two weeks, there is a Performance Analytics Academy that lets you ask some of the world's experts about Performance Analytics. This is a great place to learn about what is possible or get that little help you need to wow your users. Find out more.
Recordings of previous Performance Analytics Academy sessions can be viewed here.
Articles and Blogs
There is a lot in the Community. Try browsing this index of the articles and blogs covering Reporting and Performance Analytics content.
Videos
Here's a video from community MVP Robert Fedoruk giving a great "outsiders" perspective on starting with Performance Analytics and getting the most value out of the subscription.
ServiceNow Support has its own channel on YouTube and contains lots of videos about the Platform, Performance Analytics, and all the other applications that we build and ship. Check it out!
Knowledge
In addition to these resources, Knowledge is always a great resource for learning about Performance Analytics. With customer sharing their experiences and 10+ unique labs dealing with Reporting and Performance Analytics, attending Knowledge can help anyone improve their Performance Analytics abilities.
Click here to access the all Knowledge 19 Digital Guidebooks for most of the labs or see below for a selection related to Performance Analytics, Reporting or Dashboard:
Reporting 101: Producing meaningful information
Reporting 201: Advanced reporting concepts
Reporting 202: Telling a story with dashboards
Reporting 301: Reporting for the experts and administrators
Performance Analytics 101: Now you see it
Performance Analytics 201: Jump-start your journey
Performance Analytics 202: Achieving continual service improvement
Performance Analytics 203: Advanced use cases
Performance Analytics 301: Visualizing hierarchical data in your dashboards
Performance Analytics 302: Deep dive for Performance Analytics and reporting admins
Calculate outcomes: Baseline and track performance, usage KPIs, and metrics
Dashboards to infinity and beyond
How Performance Analytics can be instrumental to expand the platform and justify your investment
Show me the money: Using Performance Analytics to demonstrate the business value of IT
Performance Analytics & Organizational Change Management: Don't worry, be happy
