Keep pushing

[D van Heusden]

Now that you are up and running, have gotten your bearings and have been collecting scores for some time it's time to start to push in the direction of the responsive business. 

First, quickly refresh your memory with the videos around the stakeholders and the adoption journey:

The Story of the Four Stakeholders

Now that you have analytics data related to your ServiceNow processes, you want to publish the right content to the right people. Listen to the Story of the Four Stakeholders to understand what kinds of data different people in your organization might want to see.

The Performance Analytics Adoption Journey

You've covered the basics, and now you are ready to unleash the power of Performance Analytics. But where do you start? Watch these short videos to learn about how you can build an analytics program on top of a solid data foundation that drives service improvement to create a truly responsive business. 

Data Foundation	Driving (Continual) Service Improvement	Responsive Business

Don't forget to use your up to date knowledge to have conversations with the right stakeholders in the company. Feel free to re-use the videos to assist you in getting the required mandates and help drive change! 

Get Certified and Expand Your Knowledge

I you haven't done so already be sure you take the advanced class and get certified! 

Performance Analytics Advanced - You have the basics down and are ready to push to the next level, this is the class for you. Find out more.

And once your done flex your muscles and go through the following materials to equip yourself with even more skills to get the most out of Performance Analytics demonstrate the value you bring to the table:  

Reporting 201: Advanced reporting concepts

Reporting 202: Telling a story with dashboards

Reporting 301: Reporting for the experts and administrators

Performance Analytics 202: Achieving continual service improvement

Performance Analytics 203: Advanced use cases

Performance Analytics 301: Visualizing hierarchical data in your dashboards

Performance Analytics 302: Deep dive for Performance Analytics and reporting admins

Calculate outcomes: Baseline and track performance, usage KPIs, and metrics

Dashboards to infinity and beyond

How Performance Analytics can be instrumental to expand the platform and justify your investment

Show me the money: Using Performance Analytics to demonstrate the business value of IT

Performance Analytics & Organizational Change Management: Don't worry, be happy

Become a Community Champion

Engage with the rest of the community, answer questions and help us create an environment where all active customers benefit from! 

Join Office Hours

Every two weeks, there are Performance Analytics office hours which let you ask some of the world's experts about Performance Analytics.  This is a great place to learn about what is possible or get that little help you need to wow your users. Find out more.

Recordings of previous Office Hours sessions can be viewed here.