Action button is not showing in the OOB Ticket page

[Sathwik1]

Action button is not showing in the OOB Ticket page even after mapping it in the ticket configuration table.

[Sathwik1]

@Ankur Bawiskar 

[Ankur Bawiskar]

@Sathwik1 

share config screenshot, this is for which table?

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[Sathwik1]

Please see the attached screenshots @Ankur Bawiskar 

[Ankur Bawiskar]

@Sathwik1 

did you check the OOTB Action seen on INC in esc via this

it's rendered via widget

Try replicating something similar for problem

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