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How to build visulization using multiple source

pramn
Kilo Sage

Hi Mates, 

I'd like to build a report showing all open PC orders in our business. I used data source 'requested item'. However, there is no 'business' field in that source. So that I got a report with all open orders across . I tried to add another data source but found the 'add data source' button is grey. Pls advise how to build the report as I described.

 

Thanks for your help

1 ACCEPTED SOLUTION

Tanushree Maiti
Tera Patron

Hi @pramn 

 

Because the Business data is stored on a different table than the Requested Item, you need to utilize a Database View to combine the information.

 

To track exactly which PC models are on order by individual users or departments, combine the sc_req_item (Requested Item) table  with sc_task (Catalog Task) tables and user table 

Or

at least  combine sc_task (Catalog Task) tables and user table .

 

then create report on that database view.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

View solution in original post

2 REPLIES 2

Dr Atul G- LNG
Tera Patron

No mate, 

 

“You need to create the Database View first, and then you can do the reporting.”

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************

Tanushree Maiti
Tera Patron

Hi @pramn 

 

Because the Business data is stored on a different table than the Requested Item, you need to utilize a Database View to combine the information.

 

To track exactly which PC models are on order by individual users or departments, combine the sc_req_item (Requested Item) table  with sc_task (Catalog Task) tables and user table 

Or

at least  combine sc_task (Catalog Task) tables and user table .

 

then create report on that database view.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti