user experience analytics overlay button not showing in employee center portal

Arnab Bhaumik
Tera Contributor

We just made this usage insights app and usage analytics in zurich version. Now in service portal the analytics utitlty button is not showing even for admin users ( i have portal_analytics_admin role)? we want to show them only for admins and not for end users in employee center . how can we do that ? where can we set this up? 

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @Arnab Bhaumik 

 

Refer this KB and link and validate.

KB2677027 Open analytics window icon is displayed in custom/OOb portals 

https://www.servicenow.com/community/employee-slate-and-employee/service-portal-analytics/m-p/283804...

Roles installed with Usage Insights 

Usage Insights for Service Portal 

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti