user experience analytics overlay button not showing in employee center portal
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06-28-2026 08:37 AM - edited 06-28-2026 10:02 AM
We just made this usage insights app and usage analytics in zurich version. Now in service portal the analytics utitlty button is not showing even for admin users ( i have portal_analytics_admin role)? we want to show them only for admins and not for end users in employee center . how can we do that ? where can we set this up?
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06-28-2026 10:25 AM
Refer this KB and link and validate.
KB2677027 Open analytics window icon is displayed in custom/OOb portals
Roles installed with Usage Insights
Usage Insights for Service Portal
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti