Add to Dashboard button greyed out in Visualization Designer

[ollyivory]

Hi

Am fairly new to platform analytics but have noticed an odd behaviour. When I open a data visualization in the visualization designer the 'Add to Dashboard' button shows briefly but is then greyed out:

The behaviour lends itself to being ACL related but I can't find any information, nor any obvious ACLs that may cause this. I've tested as users with differing levels of access but this is also happening to admins.

Has anyone come across this, or could someone point me in the right direction?

TIA

[J Siva]

Hi @ollyivory 
As per the product documentation, to add a visualization to the dashboard,  "You must own the visualization, or it must be shared with you. You must have the right to edit the dashboard in which you want to add the visualization."
For more info please check the prod doc.
https://www.servicenow.com/docs/bundle/xanadu-now-intelligence/page/use/reporting/task/add-dv-new-db...

Regards,
Siva

[ollyivory]

Thanks Siva

This is happening for visualisations that I have created in an instance where I have also created a new dashboard that is owned by my account.

The behaviour seems very strange!

[jeffrubinoff · Accepted solution]

In that case, file a ticket with Support.

[amitrajbhan]

What was the issue did it got fixed?
i am having the same issue only in prod instance