After Business Hours Incident Report

[vivmahi]

Hello SNOW Champs,

I am looking for a report for the Incidents created after 5 p.m. and before 8 a.m. for the last three months. I can get it for a single day using "at or after" & "at or before" filter range; however, retrieving the data for the last three months is challenging. Please suggest the easiest way to configure this report.

Thanks,

Viv

[AndersBGS]

Hi @vivmahi ,

I can see this is a duplicated post, but as just posted in your other question, please try below conditions:

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders 

[maggieo]

Here is my solution that works. I think if you enter just the after 5 pm hour and Before 8 am hour, it will cover the whole day instead of those hours. 

[AndersBGS]

Hi @maggieo ,

I'm sorry, but that is incorrect. If you select after 5pm and before 8am, it will do as the requirement is specified. Your solution is over-kill / over-configuration which is not needed.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders 

[ChadBaus]

What would be the solution adapted from above for Business Hours or After Hours (I can get it to run for Saturday/Sunday), but having trouble finding solution for daily Monday-Friday before 8 AM and after 5 PM.