After Business Hours Incident Report
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10-30-2023 03:32 PM
Hello SNOW Champs,
I am looking for a report for the Incidents created after 5 p.m. and before 8 a.m. for the last three months. I can get it for a single day using "at or after" & "at or before" filter range; however, retrieving the data for the last three months is challenging. Please suggest the easiest way to configure this report.
Thanks,
Viv
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11-01-2023 12:45 AM
Hi @vivmahi ,
I can see this is a duplicated post, but as just posted in your other question, please try below conditions:
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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11-02-2023 03:00 AM
Here is my solution that works. I think if you enter just the after 5 pm hour and Before 8 am hour, it will cover the whole day instead of those hours.
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11-02-2023 03:17 AM
Hi @maggieo ,
I'm sorry, but that is incorrect. If you select after 5pm and before 8am, it will do as the requirement is specified. Your solution is over-kill / over-configuration which is not needed.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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10-30-2024 08:05 AM
What would be the solution adapted from above for Business Hours or After Hours (I can get it to run for Saturday/Sunday), but having trouble finding solution for daily Monday-Friday before 8 AM and after 5 PM.