Hi all,
Our company has some Metric Definitions around Incidents currently enabled in production - I believe these were enabled out of the box, so have been running for years. I am looking to have 3 additional Metric Definitions created/enabled around SC Tasks: Assignment Group, State Duration, and Assigned to Duration.
I have created these in a sandbox environment, and everything seems to work as expected. However, before enabling in production, I am trying to understand if there are any considerations to be aware of in doing so?
I am thinking mainly from a hardware resource perspective - in terms of the additional compute power required to generate the metrics, as well as additional database resources to store the metrics.
Does anyone have any insight on this or on any other things to consider when enabling new Metric Definitions?
Further, I was not able to find anything, but is there any documentation from SN that would speak to this kind of thing?
