Average time from being assigned to a member of a group to resolved

[Alice Hill]

Hi,

We have a requirement to report on the average time taken for an incident to go from being assigned to a member of a team and being resolved.

We do not want to include the time the incident is assigned to other teams such as the service desk, or the time the incident is assigned to a group but not an individual. We want the average time the resolver took to resolve the incident.

Can this be achieved with platform analytics?

[Bhimashankar H]

Hi @Alice Hill ,

Please go through the post, this has similar kind of implementation.

Thanks,
Bhimashankar H

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[Alice Hill]

Hi Bhimashankar,

Thank you for your help!

Really I'm interested in the time between last assigned to until resolution. DO you think this is possible?

[Bhimashankar H]

Hi @Alice Hill ,

Yes, Please go through the post mentioned in my last reply. It is has similar type of design.

Thanks,
Bhimashankar H

-------------------------------------------------------------------------------------------------
If my response points you in the right directions, please consider marking it as 'Helpful' & 'Correct'. Thanks!

[Bhimashankar H]

Hi @Alice Hill ,

Did you get a chance to check the post mentioned in my reply?

If my response points you in the right directions, please consider marking it as 'Helpful' & 'Correct'. It will help future readers as well having similar kind of questions and close the thread.

Thanks,
Bhimashankar H