Average time to respond to Incidents
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‎04-19-2022 06:25 AM
I am struggling to figure out a way to get the following indicators set up:
- Average time to respond to an inbound enquiry
- Average time to respond to assigned incidents
The 'Assigned to' field signifies that an Incident has been actioned/responded.
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Performance Analytics
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‎04-20-2022 12:55 PM
Hi MJ,
You need to measure the duration.
Once duration is measured you can create report/performance analytics on that.
To measure duration, you need to create Metric definitions.
Then you can report on Metric instances.
Regards
Avinash Devadass
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‎04-21-2022 02:38 AM
MTTD is defined as the average amount of time your team needs to detect a security incident. To measure MTTD, you add up the total amount of time it takes your team to detect incidents during a given period and divide that by the number of incidents.
