Technology Status Page on Service Portal

Anushree Singh
Tera Contributor

2 hours ago

 I need more insight into who actually uses the Technology Status Page and how frequently it is accessed. Can Someone please advise on how I can obtain these details using platform / user analytics 

 

  • How many people use it?
  • How often (average visits per user)?
  • Whether usage spikes during major incidents?
  • Unique users accessing the page ?
  • Frequency of use per user (how many users visited more than once)?
  • Any seggregation available (e.g., by department, location, support group)

 

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Dr Atul G- LNG
Tera Patron

an hour ago

Hi @Anushree Singh 

 

https://www.servicenow.com/community/developer-blog/show-reports-in-service-portal-easy-peasy/ba-p/2...

To report on who visited a ServiceNow Service Portal page, query the Service Portal Log Entry (sp_log) table. Filter by the specific page and group by "User" to identify unique visitors

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