Breakdown Filters are Not Working on selecting Multiple Elements

[rashmi2109]

Hi All, 

We have a breakdown as filter on a dashboard.. When we select multiple elements in the filter, dashboard doesn't refresh. It works when we select single element. We are using Workbench widget. I tested this on formula dn auto indicator, both are not working. I tried other widgets like scorecard, breakdown, none works. This is really not user friendly. Any alternatives or m i doing anything wrong?

Thanks,

Rashmi

[Adam Stout]

In the docs, it identifies that multi-element select does not work on Workbenches:

"Note: You cannot select multiple elements on pivot, workbench, or text visualization widgets."

https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/use/performance-...

I'm not sure of any way around this restriction.

[rashmi2109]

Hi Adam, 

Thank you for the response. I am using score widget on dashboard so that it follows multiple element and display the data but when i select 4 elements from breakdown filter, its showing in beyond 100% value

This is a formula indicator with the below formula.,

[phanendra varma]

Hi @Rashmi

Good day!

Even we are having save issue, where the percentage is shown more than 100% in some of widgets related to PA.

If have any solution can you please guide me on this?

Thanks

[Vigneshwar Dur1]

You can check the Collect breakdown matrix for all the supporting indicator. That will fix the issue if your formula is correct.

I hope this will help you.