Build a simple report that lists who transferred INC tickets to a queue
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02-06-2017 12:35 PM
I would like to build a simple report that lists who transferred INC tickets to a specific assignment group. And I would like to group it by who initiated the transfer.
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02-06-2017 02:56 PM
That data only exists in the history, and you wouldn't want to report on that table as there could be millions of records. You could create a Metric with a business rule to capture the data. You might have to create some new fields on the metric's table. This thread can give you the idea on how's it done: Re: Is there a way to report on audits in a way that is efficient (or a way to report on user action...
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02-07-2017 02:17 PM
Hi Kathy,
There are other options out there to quickly gain better insight into your ServiceNow platform. Numerify partnered with ServiceNow back in October to enhance and extend Performance Analytics. One of the use cases we often hear about is how to visualize the lifecycle of an incident or show me all the incidents that a certain group receives.
I would be more than happy to show you an example. Feel free to send me a note.
-Tom Bujalski
