Exporting Reports to Excel capped at 10000

jmiskey
Kilo Sage

Using Helsinki, we have a report that has about 14,500 records in it.

I run it, and then right-click up in the header and elect to export to Excel (it asks me if I want it emailed to me, and I say yes).   However, when it comes to me, it only shows 10,000.   In I export to CSV, it returns all 14,500 rows.

I found this article here: Increasing the Export Limit

So, I looked up our settings, and this is what they look like:

find_real_file.png

So it looks like it should be able to easily handle 14,500 records.

I thought maybe that it didn't like the "Type" setting of "string", so I tried changing it to "integer" and tried again.   But that made no difference.   The report emailed to me was still capped at 10,000 records.

What am I doing wrong?

1 ACCEPTED SOLUTION

Arnoud Kooi
ServiceNow Employee
ServiceNow Employee

For XLSX format there is an new property


Did you add the property glide.xlsx.export.limit ? Add it as a integer, as that is what it is..


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4 REPLIES 4

Arnoud Kooi
ServiceNow Employee
ServiceNow Employee

Did you try loging out / in and open /cache.do?


No, unfortunately that did not work.   Still returning 10000 records.


I have tried both ways, but can you confirm for me what that "Type" field should be set to?   String or integer?



Any other ideas?


Arnoud Kooi
ServiceNow Employee
ServiceNow Employee

For XLSX format there is an new property


Did you add the property glide.xlsx.export.limit ? Add it as a integer, as that is what it is..


That worked!   I guess they need to update their documentation!



Thanks!