Can I have a breakdown that works on two tables?

[veronica_malmo]

I have a Breakdown dashboard with several Scores widgets, some on the incident tabel and some on the SLA incident tabel. But I can't get all the widgets to follow the same Breakdown, because there is one on Incident Company and one for SLA Incident Company, is there a way to merge these together, or is this the reason why all the OOTB Dashboards are divided between SLA and Incidents, and never put together..?

[Arnoud Kooi · Accepted solution]

I wasnt aware you had different breakdown sources, but you are right, the dashboard breakdown uses the breakdown source.

But you can delete the Incident SLA Company breakdown source as well, if you have followed the steps I have mentioned.

If you compare them, the criteria of the 2 breakdown sources are exactly the same.

Are you on PA since the Eureka release?

The concept of breakdown mapping is introduced in Fuji, while upgrading it was converted 1 on 1,

so the breakdown mapping is not used to combine breakdowns.

[veronica_malmo]

OK, now I feel completely stupid! You are off course right! I only need one breakdownsource and one breakdown for Company. I must have forgotten to collect new data before testing it the first time and thougt that it didn't work. When testing the Company breakdown on the dashboard today, it works just fine..

Thank you for all your help!