Can I report on form abandonment?

[Craig22]

I'm wondering if it is possible to report on form abandonment from the Service Portal (customer opens a form but doesn't submit it).  The goal is to try and understand whether specific forms are being partially completed or if they are just not being visited which would then lead to discussions about form complexity and/or retirement of those forms.

Thanks

[Deepak Shaerma]

Hi @Craig22 
You can use client scripts to detect user interactions with form fields. By setting up event listeners for form field interactions (e.g., onchange for input fields), you can send information back to the server about which fields were interacted with before the user navigated away from the form. This could involve calling a custom Scripted REST API to log these interactions to a custom table.
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Deepak Sharma