Can you customize drill thru view of a Score report?

[Tracy Davis]

When you create a Score in reporting, is there a way to customize the global layout/fields of the drill through list view? I can update it for me but I don't want the users having to update the drill thru view every time they drill into a score.

I also need the drill thru view to open in a new window (instead of within the small score widget)

[Tracy Davis]

I did try this but this changes the widget to the list view - and since this is a small widget with a score in it, I need it to open up a separate list view - like a true drill thru view

https://docs.servicenow.com/bundle/kingston-performance-analytics-and-reporting/page/use/reporting/task/t_DefineAReportDrilldown.html

[Tracy Davis · Accepted solution]

Ok, after much effort I finally figured this out and am answering my own question. Hopefully it helps someone else.

We are in Jakarta.

1. Create your first report that you want to drill down from

2. Switch to Classic UI - then click the arrow next to Save to find "Report Drilldown"

3. Create your drill down view/report (must be from same table) and click save

This does work, but if the first report is published on a dashboard, the drill thru view opens in the same widget window - does not open in a new tab like normal drill through functionality.

You can then switch back to the new UI - under Style, there is a "Drilldown View" option, you can also add your drill down view here but YOU NEED TO CREATE IT USING THE CLASSIC UI FIRST (weird). You also need to configure this list layout in this list that pops up so you can see the created by and created date to find the view you just created. FOr whatever reason, I'm not able to create NEW drill down views directly from this list.

Here is the SN Link, although it fails to mention you need to use the Classic UI. I'm still trying to figure out how to get this to open in a new tab.

https://docs.servicenow.com/bundle/jakarta-performance-analytics-and-reporting/page/use/reporting/task/define-report-drilldown_RB.html

[Chris W1]

hi Tracy,

I'm trying to solve the same problem and i walked through your steps and can't seem to get it right.

I have my drill downs configured as lists in my single score reports, and as you note, they are fairly unusable on the dashboards they live on as the boxes are too small to read a list.

The only way I can get the data into a new tab is to remove the drills, which sucks because it then defaults to the users list view and not the specific lists I configured.

When I open that drilldown lookup (UI Views) in the style section, none of my drill down views appear in that list. Am I doing something wrong? 

Thanks 

[Tracy Davis]

I think I figured this out -

if you go to Reports --> Properties, there is a box you can check that says 'Opens drill down information in a new window or tab when user clicks a chart item, if selected'