Case Spotlight not inserting into Spotlight table

[Michael Ward]

Morning all.

I've recently configured spotlight criteria for a Case Spotlight Group.  When the schedule executes I can see in the job log that a number of records are matched against my criterion.  However, the last number log messages are: 

- 0 inserts into spotlight table

- 0 New scores activated

Does anyone know why this may be?  Happy to provide further info.

Thanks,

Michael

[Michael Ward · Accepted solution]

I've figured it out, I had the threshold set too high! 

[Senthil Bapooji]

Thanks. I had the same issue today, got your post.