Client Script Error

[rutujalande]

I am getting below error when submitting the catalog item request on the RITM Page on the requested for field.

onChange script error: TypeError: Cannot read properties of undefined (reading 'process') function(control, oldValue, newValue, isLoading) { window.CatalogDynamicValue.process(control, oldValue, newValue, isLoading, '130185880fa17500dcc800dce1050e09', '["d9646b46db5fc25085397856f3961964"]', false); }

[Aditya_hublikar]

Hello @rutujalande ,

Can you please share catalog client script record screenshot and script snippet . Then get exact idea whats wrong here . 

[rutujalande]

Sure, here is the screenshot attached.

[Aditya_hublikar]

Hello @rutujalande ,

May be there is some issue in getRefference method , you can use getRefference with callback and then call it .

g_form.getReference('requested_for', function(gRef) {

if (!gRef)
return;

var ga = new GlideAjax('checkUserRecAJAX');
ga.addParam('sysparm_name', 'checkUserMgrStatus');
ga.addParam('sysparm_userSysID', newValue);

ga.getXMLAnswer(function(answer) {

if (answer.toString() == 'true') {

g_form.clearValue('manager');

} else {

g_form.setValue('manager', gRef.manager);

}

});

And also change Ui type to all so it will runs on native plus portal view . I also saw that error is on RITM record are you changing variable on ritm record , if yes then also check applies on requested item checkbox .

If this helps you then mark it as helpful and accept a solution.

Regards,

Aditya

[rutujalande]

Hello,

Tried with the same resolution in populate manager client script. still getting the same error on RITM.