Connection Resotred Pop-up appears again and again
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-18-2024 01:54 AM
When our agents work in the Core Ui, the pop-up "conntection restored" appears again and again. As an agent, I am not interested in the connection being restored and this pop-up only prevents me from working. Where can this be deactivated, or what could be the problem here?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-30-2025 04:12 PM
I'm getting similar feedback from our desktop support team. They move around the office and between access points so their connection is constantly dropping off, and due to having multiple tabs of ServiceNow open at once they receive the 'connection restored' prompt on every single tab. I can understand their frustration.
Is there any way to remove this?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-30-2025 09:54 PM
Yes, we are facing a similar challenge. Unfortunately, I have not received a solution for this problem so far...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-22-2025 04:44 AM
Upvote this idea(Feature Request: Option to Disable “Connection Restored” Popup in Polaris UI) and maybe SN will fix this:
Link to Idea portal:
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-22-2025 04:43 AM
Upvote this idea(Feature Request: Option to Disable “Connection Restored” Popup in Polaris UI) and maybe SN will fix this:
Link to Idea portal:
