Count number of Assignees on a case

[JasonGay]

Hello.  We're an MSP that is looking to report on how many times a particular case gets reassigned to another person.  In this situation, we have 3 different assignment groups and we're NOT looking for the reassignment group field as that only shows when a case changes from one group to the next.

Rather, we're looking to be able to report on how many times a case gets reassigned to another team member so that we can understand what the customer experience might be when cases keep getting handed off.  In this particular instance, a case could bounce between different assignment groups, but we want to know each time the "Assigned To" field changes and count that.

Any suggestions?

-Jason

[Ryan_Gillespie]

The only thing I can think of here is that the name of the field is different. Can you post a screenshot of the dictionary entry you created?

[JasonGay]

It's set EXACTLY like the "Reassignment count" entry - only thing different is the name.

[Mike_R · Accepted solution]

Change your condition to current.assigned_to.changes()

[Ryan_Gillespie]

YUPP OMG That's what I get for multi-tasking.

[JasonGay]

Bingo!  Thank you so much for your help Ryan!  Much appreciated!