Creating report with unique views count with knowledge articles?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-06-2019 08:42 AM
Hello, im new user of Servicenow. I need to make report kb articles view count. But i need to have unique view count. How to do it?
- Labels:
-
Multiple Versions
-
Reporting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-07-2024 05:09 AM
Hi @Adam Stout ...
Would you kindly share or explain how can we trigger all logs of every kb viewed???
TIA
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-07-2024 05:25 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-05-2021 12:46 PM
Hi
Check out the kb_use table. You should then be able to do a COUNT DISTINCT aggregate on either Article per user or Users per Article. Whichever way you're needing to slice that.
Please mark my answer as helpful/correct, if applicable.
Best regards,
Sai Kumar