customer satisfaction related report

[vat2do]

Greetings,

How to get service now report in excel related to customer satisfaction survey using INCIDENT_SLA table. 

Thanks in advance

[AndersBGS · Accepted solution]

Hi @vat2do ,

There is no direct link from assessment to incident_SLA. You can instead dot-walk from asmt_assessment_instance_question to task level to actualy see the incident number. If you instead need to also see the SLA, you need to create a database view to connect it all together.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders