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05-12-2025 05:03 AM
Hi Everyone,
I'm trying to load the dashboard on case and incident tables , but it showing loading visualization data for a long time.
Solved! Go to Solution.
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05-16-2025 03:24 AM - edited 05-16-2025 03:30 AM
Solution:
While enabling the backend transaction logs, it appears to be that a property (numberofPeriod) value is being parsed as "NaN" which makes the dashboard to restrict loading all other widgets.
Caused by:
com.fasterxml.jackson.databind.exc.InvalidFormatException:
Cannot deserialize value of type `int` from String "NaN": not a valid `int` value
at [Source: REDACTED (`StreamReadFeature.INCLUDE_SOURCE_IN_LOCATION` disabled); line: 1, column: 1376] (through reference chain:
com.snc.par.multivis.transform.model.VisProperties["numberOfPeriods"])
Next Steps:
1. open the above URL which has the list of dashboard widgets which may have similar issue.
2. modify the value for the property 'numberofPeriod' from "NaN" to 3 (You may refer the screenshots which I have attached)
3. This will resolve your issue and makes the dashboard load properly.
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05-12-2025 05:09 AM
is that an OOTB data visualizations?
Did you try to clear instance cache using cache.do and then logout and login again?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-12-2025 05:10 AM - edited 05-12-2025 05:18 AM
No, it is not OOTB .I have tried clearing cache and login , logout, but did not work
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05-12-2025 05:18 AM
which OOTB dashboard is that?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-12-2025 05:23 AM
No it is not OOTB, it is custom visualization in platform analytics