Dashboard - Cases and Incident table reports

Sushma Pavani K
Tera Guru

Hi Everyone,

 

I'm trying to load the dashboard on case and incident tables , but it showing loading visualization data for a long time.

Screenshot 2025-05-12 at 5.33.06 PM.png

1 ACCEPTED SOLUTION

Sushma Pavani K
Tera Guru

Solution:

 

While enabling the backend transaction logs, it appears to be that a property (numberofPeriod) value is being parsed as "NaN" which makes the dashboard to restrict loading all other widgets. 

 
Caused by:

com.fasterxml.jackson.databind.exc.InvalidFormatException:

Cannot deserialize value of type `int` from String "NaN": not a valid `int` value
  at [Source: REDACTED (`StreamReadFeature.INCLUDE_SOURCE_IN_LOCATION` disabled); line: 1, column: 1376] (through reference chain:

com.snc.par.multivis.transform.model.VisProperties["numberOfPeriods"])


Next Steps:
1. open the above URL which has the list of dashboard widgets which may have similar issue.
2. modify the value for the property 'numberofPeriod' from "NaN" to 3 (You may refer the screenshots which I have attached)
3. This will resolve your issue and makes the dashboard load properly.

View solution in original post

10 REPLIES 10

Ankur Bawiskar
Tera Patron
Tera Patron

@Sushma Pavani K 

is that an OOTB data visualizations?

Did you try to clear instance cache using cache.do and then logout and login again?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

No, it is not OOTB .I have tried clearing cache and login , logout, but did not work

@Sushma Pavani K 

which OOTB dashboard is that?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

No it is not OOTB, it is custom visualization in platform analytics