Dashboard - Cases and Incident table reports

Sushma Pavani K · ‎05-12-2025

Hi Everyone,

I'm trying to load the dashboard on case and incident tables , but it showing loading visualization data for a long time.

Sushma Pavani K · ‎05-16-2025

Solution:

While enabling the backend transaction logs, it appears to be that a property (numberofPeriod) value is being parsed as "NaN" which makes the dashboard to restrict loading all other widgets.

Caused by:

com.fasterxml.jackson.databind.exc.InvalidFormatException:

Cannot deserialize value of type `int` from String "NaN": not a valid `int` value
at [Source: REDACTED (`StreamReadFeature.INCLUDE_SOURCE_IN_LOCATION` disabled); line: 1, column: 1376] (through reference chain:

com.snc.par.multivis.transform.model.VisProperties["numberOfPeriods"])

Next Steps:
1. open the above URL which has the list of dashboard widgets which may have similar issue.
2. modify the value for the property 'numberofPeriod' from "NaN" to 3 (You may refer the screenshots which I have attached)
3. This will resolve your issue and makes the dashboard load properly.

View solution in original post

Ankur Bawiskar · ‎05-12-2025

@Sushma Pavani K

then did you configure it correctly?

share the configuration screenshots.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

saichary · ‎05-12-2025

@Ankur Bawiskar

I am also facing the same issue, could please help us out!

SumanthDosapati · ‎05-12-2025

@Sushma Pavani K

Is it within ui builder?

If yes, check this link https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1588230

If its a normal dashboard, then please try below steps :

Clear cache or try in incognito browser
Try opening a single report out of those and let us know what happenned? did it load?
If above both steps didnt help then check each report configurations and see if it is trying to fetch large amount of data or using complex filters and try to reduce them.
Please share us few report configurations screenshots for more help

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

maggieo · ‎05-15-2025

we upgraded our Platfrom analytics plugins and this helped the performance. Also how your visualizations respond, depends a lot on the query.

It looks like you are trying to pull live data for multiple widgets at the same time, I think that could be another reason

Sushma Pavani K · ‎05-15-2025

Thanks for the update , we will try and let you know if it works