Dashboards - Stopping refresh when moving between dashboard tabs

[thefrankdude]

Hi,

Our client has a dashboard with 3 tabs, the number of reports per tab is between 7 and 13.  The tabs fully load by scrolling down to the last report in less than 40 seconds.  The reports individually run in less than a few seconds.  Roughly adding up to the time the dashboard takes to load.

The need to interact with 3 tabs or quickly bounce from the 1st to the 3rd to the 2nd back to the 1st, and those 40 seconds start adding up quickly to minutes.  The information retrieved would not really lend itself to say tags for reporting, being date driven at times.

SO, if you are still reading thank you...

My thought was to stop refreshing when navigating between tabs.  So the data on each tab becomes a snapshot until the user refreshes manually.  We'd accept the risk of stale data.  I've seen several options like refresh duration or adding a refresh widget (which I can't find in Washington).

Anyone had any similar situations?  Thank you all

[Manoj89]

Hi,

Not sure if that option is even available in legacy dashboards.

You can increase the concurrent report load by following this article: https://docs.servicenow.com/bundle/xanadu-now-intelligence/page/use/dashboards/task/t_optimizeWidget...

You can try Platform analytics, which holds the initial data and can control the report when the data to refresh

[olgaredkina · Accepted solution]

Hi,

If you are looking for solution on responsive dashboard - you can look into changing value of the property - glide.canvas.grid.widget_cache_ttl   (see more about it here: https://docs.servicenow.com/bundle/xanadu-now-intelligence/page/use/dashboards/reference/dashboard-p...). It generally controls for how long the widgets on dashboards are cached. By default it is 2 min, so by default - if you switch between tabs within 2 min  - reports should not reload, by changing this property - you can increase time.

If you are looking at the inline dashboards in Platform Analytics - there the logic of caching tab is on by default - so once tab is loaded unlit you click refresh or navigate away and back - it will not refresh (at least if you are on Washington  or later version). From Xanadu release you have also an option to cache the dashboard from 1 to up to 24 hours, this way it allows multiple users when opening same dashboard, or when user navigate between dashboards or to list and back- they will have fast load - with option to get 'fresh" data by clicking refresh button. You can learn more about caching at dashboard here:  https://docs.servicenow.com/bundle/xanadu-now-intelligence/page/use/par-for-workspace/concept/data-c.... 

[thefrankdude]

hi all thank you for the information!