Date Ranges for Pivot Tables, Heatmaps, etc?

Daniel Needles1
Kilo Guru

Recently I was working on identifying stale devices that still showed operational.  I was happy to find that when Bar Graphs would chunk time for Most Recently Discovered into Same Day, 2 days, 2-5 days, 5-7 days, 1-2 weeks, 2-4 weeks, 1-2 months, > 2 months.   However, when plotted against device count and subdividing the bars by class  (for cmdb_ci_hardware) the information became less intuitive.  So I tried switching to a pivot table or heat map.  There it reverted to using the specific datetime for each element which made the data meaningless.  

Is there a way to use the "date chunking" in these other report types (pivot table, heatmap, etc.)?

Is there a way to modify the groupings used by Reports if for example I want the categories to be week by week?

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1 ACCEPTED SOLUTION

Adam Stout
ServiceNow Employee
ServiceNow Employee

Take a look at Report Ranges.  They are useful but I would highly recommend looking at Performance Analytics for week over week trends.

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Adam Stout
ServiceNow Employee
ServiceNow Employee

Take a look at Report Ranges.  They are useful but I would highly recommend looking at Performance Analytics for week over week trends.

Yeah I am really "pushing it" on reports.  Thanks for the redirect!  

Hey @Adam Stout 

I m using Heatmap visualization and in that created a metric on Case Table where the metric is like Created and Updated vs HR Service.

But When I get the count in Heatmap its correct on Visual, but as soon as Drilling down i m getting the wrong count i.e. list of cases

attaching the snapshot of it. 

SagarBhadke_0-1721914165770.png

 

Suppose i click on the "99" then its giving me the o/p in list as 

SagarBhadke_1-1721914165703.png

 

 

Please help me with this, How should i solve this ? 

Its real-time scenario.

 

@Adam Stout Is this fixed ?