delta exam

[22M61A05D8]

Hello Team,

I completed my CSA and CAD certifications using my personal email ID.

However, my Now Learning portal access is currently associated with a different email ID (college email). Due to this email mismatch, my certifications are not getting linked properly, and the Delta exam is not visible in my Now Learning account.

Kindly help me map/merge my personal email ID (used for CSA & CAD exams) with my Now Learning account, or update my account so that my certification and Delta exam eligibility reflect correctly.

[sumityadav8 · Accepted solution]

Hi @22M61A05D8 

https://nowlearning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0010208#:~:text=On%20your... 

This Article might help

Regards

Sumit

Technical Consultant

[Dr Atul G- LNG · Accepted solution]

Hi @22M61A05D8 

Follow this process to merge the account first, and then appear for the Delta exam.

Below are the steps for merging your accounts:

First, clear your browser cache in Google Chrome and restart.
2. After that, log in to your new Now Learning account using your credentials via this link: https://nowlearning.servicenow.com/.

3.Click on the profile icon (typically showing your initials) in the top-right corner of the Now Learning page and select Update My Profile.

4.Scroll down to the "Identity" section and click on either the Update ID or Merge Old ID link.
If you've created a new ServiceNow ID, click Merge Old ID.
If you have not created a new ServiceNow ID, click Update ID
5. Carefully review the considerations provided.
(If you're ready to proceed, click Yes to submit the merge request, or click No if you'd prefer to continue later)
6.Enter your alternate ServiceNow ID in the provided field and follow the on-screen verification instructions.
(Note: If you're unable to access your email, click the Show other verification options link.)

7.Click Verify. You should then see the "Email Verified" page.

8.Review, Confirm and authorize the merge request details.

9.Finally, click Submit to complete the process. Your merge request is now submitted.
Please note:
Save your request ID for any support or troubleshooting you may need during the process.
The Merge Old ID process may take up to 48 hours to complete, while the Update ID process takes about 4 hours.
Once the process is finalized, you'll receive a confirmation email.

KB Article:
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...

[Mark Manders · Accepted solution]

Posting this on the Community isn't going to do anything for you. You should merge your accounts on Learning or update the email address(es). If that was tried and didn't work, you need to log a case with NowLearning. They are the only ones that can check on what belongs to what account.

And I have no idea why this is posted in the Platform Analytics forum (twice!!).
https://www.servicenow.com/community/platform-analytics-forum/delta-exam/m-p/3471844#M63031
https://www.servicenow.com/community/eam-forum/deltal-exam/td-p/3471567

[sumityadav8 · Accepted solution]

Hi @22M61A05D8 

https://nowlearning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0010208#:~:text=On%20your... 

This Article might help

Regards

Sumit

Technical Consultant

[Dr Atul G- LNG · Accepted solution]

Hi @22M61A05D8 

Follow this process to merge the account first, and then appear for the Delta exam.

Below are the steps for merging your accounts:

First, clear your browser cache in Google Chrome and restart.
2. After that, log in to your new Now Learning account using your credentials via this link: https://nowlearning.servicenow.com/.

3.Click on the profile icon (typically showing your initials) in the top-right corner of the Now Learning page and select Update My Profile.

4.Scroll down to the "Identity" section and click on either the Update ID or Merge Old ID link.
If you've created a new ServiceNow ID, click Merge Old ID.
If you have not created a new ServiceNow ID, click Update ID
5. Carefully review the considerations provided.
(If you're ready to proceed, click Yes to submit the merge request, or click No if you'd prefer to continue later)
6.Enter your alternate ServiceNow ID in the provided field and follow the on-screen verification instructions.
(Note: If you're unable to access your email, click the Show other verification options link.)

7.Click Verify. You should then see the "Email Verified" page.

8.Review, Confirm and authorize the merge request details.

9.Finally, click Submit to complete the process. Your merge request is now submitted.
Please note:
Save your request ID for any support or troubleshooting you may need during the process.
The Merge Old ID process may take up to 48 hours to complete, while the Update ID process takes about 4 hours.
Once the process is finalized, you'll receive a confirmation email.

KB Article:
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...

[Mark Manders · Accepted solution]

Posting this on the Community isn't going to do anything for you. You should merge your accounts on Learning or update the email address(es). If that was tried and didn't work, you need to log a case with NowLearning. They are the only ones that can check on what belongs to what account.

And I have no idea why this is posted in the Platform Analytics forum (twice!!).
https://www.servicenow.com/community/platform-analytics-forum/delta-exam/m-p/3471844#M63031
https://www.servicenow.com/community/eam-forum/deltal-exam/td-p/3471567

[dgarad · Accepted solution]

Hi @22M61A05D8 
Please refer to the link below for the process to merge the account.
https://learning.servicenow.com/lxp/en/account-user-training-and-learning-credit-management/change-m...